Kelvin Ifedishu

Manager

Winance Oil and Gas

Lagos

07.2021 - 12.2024

Enhanced customer satisfaction through the development of a customer service excellence program.
Facilitated team meetings and workshops to foster collaboration and share best practices.
Assigned work and monitored performance of project personnel.
Managed annual budgeting and forecasting, optimizing resource allocation.
Reviewed completed work to verify consistency, quality, and conformance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Enforced customer service standards and resolved customer problems to uphold quality service.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Implemented quality control measures to uphold company standards.
Established processes to ensure efficient workflow throughout the organization.
Produced thorough, accurate and timely reports of project activities.
Managed inventory levels to meet demand without overstocking, reducing waste.
Conducted performance evaluations, providing feedback and coaching for team development.
Conducted performance reviews for team members.
Evaluated individual and team business performance and identified opportunities for improvement.
Ensured compliance with all applicable laws, regulations, industry standards.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Oversaw marketing initiatives, increasing brand awareness and sales.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Analyzed business performance data and forecasted business results for upper management.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Provided leadership during times of organizational change or crisis situations.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Implemented process improvements, resultingin an increase in operational efficiency.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Developed and implemented strategic plans to achieve company objectives.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Coordinated cross-departmental projects to ensure timely and successful completion.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Negotiated contracts with vendors to secure favorable terms and pricing.

Summary

Overview

Work History

Manager

Salesperson

Education

Bachelor of Science - Public Administration

Skills

Affiliations

Languages

Timeline

Manager

Salesperson

Bachelor of Science - Public Administration

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