Kelvin Eziamaka Obumneme
IT Engineer
Lagos
Summary
Results-driven IT Support Engineer with over 6 years of experience providing technical solutions in fast-paced environments. Adept at troubleshooting complex IT issues, streamlining systems, and ensuring seamless network operations. Strong problem-solving skills, excellent communication abilities, and a commitment to staying ahead of technological advancements. Passionate about IT infrastructure, cybersecurity, and software development.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
IT Support Engineer
WEMA BANK
10.2017 - Current
- Provided technical support for over 500 employees, ensuring 95% issue resolution on first contact.
- Diagnosed and resolved hardware, software, and network issues, minimizing downtime by 30%.
- Led the rollout of new applications and system upgrades, ensuring a seamless transition.
- Developed and maintained IT documentation and procedural reports for system efficiency.
- Planned and executed scheduled maintenance, improving system performance and security.
- Worked closely with third-party vendors to implement IT solutions that optimized business processes.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
IT Support
Resourcery PLC.
04.2017 - 09.2017
- Installed and configured computer hardware, operating systems, and applications.
- Provided on-site and remote support, resolving 90% of technical issues within the same business day.
- Assisted staff with account setup, login support, and system usage training.
- Monitored IT service performance, identified issues, and coordinated with relevant teams for resolution.
- Acted as a liaison between end-users and higher-level IT support personnel when escalation was necessary.
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for end-users.
VAS Support
IBM
02.2016 - 01.2017
- Deployed new Value-Added Services (VAS), ensuring compliance with business and security protocols.
- Integrated IBM products into client environments, optimizing efficiency and functionality.
- Assisted in software and hardware upgrades, minimizing security vulnerabilities.
- Conducted thorough testing of VAS products prior to deployment, ensuring seamless integration into existing networks.
- Ensured compliance with regulatory standards by conducting regular audits of VAS systems and taking corrective actions when necessary.
- Collaborated with cross-functional teams to develop high-quality Value Added Services solutions.
Education
Bsc (Hons) - Business Administration
National Open University of Nigeria
Lagos, Nigeria 01.2020 - 01.2025
Skills
Active directory
Windows server
Email administration
Software installation
Network troubleshooting
Remote desktop support
undefinedCertification
Microsoft 365 Certified: Fundamentals
Timeline
Microsoft 365 Certified: Fundamentals
12-2024
Bsc (Hons) - Business Administration
National Open University of Nigeria
01.2020 - 01.2025
IT Support Engineer
WEMA BANK
10.2017 - Current
IT Support
Resourcery PLC.
04.2017 - 09.2017
VAS Support
IBM
02.2016 - 01.2017
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