KELECHUKWU PROMISE JED MADUKWE
Summary
Reliable, hardworking, and detail-oriented professional with over five years of experience in maintenance, customer support, facility management, education, and AI data operations. Experienced in maintaining clean and safe environments, performing preventive maintenance, assisting customers and colleagues, evaluating AI-generated content, solving problems efficiently, and working effectively both independently and as part of a team. Recognized for excellent communication skills, a strong work ethic, adaptability, and attention to detail. Committed to delivering excellent service, maintaining high-quality standards, and creating welcoming environments for customers, guests, and colleagues.
Overview
1
1
Certification
8
8
years of professional experience
Work History
AI & Data Operations Specialist
Defined.ai
02.2025 - 03.2026
- Applied detailed guidelines to assess language understanding and intent classification, improving overall response quality.
- Evaluated AI-generated outputs to ensure accuracy and relevance, enhancing instruction compliance.
- Reviewed annotated datasets to identify bias, delivering structured feedback to enhance data integrity.
Physics Instructor
Brain Field International College
08.2023 - 07.2024
- Delivered Physics instruction and supervised laboratory work, evaluating student progress and maintaining laboratory equipment to support effective learning.
AI Content Evaluator
TELUS International AI
03.2023 - 06.2023
- Rated AI responses and assessed content quality to ensure alignment with user intent.
Engineering Intern
MTN Nigeria
01.2021 - 07.2022
- Generated BTS performance reports, participated in network reviews, site inspections, and OMC fault resolution.
Maintenance Technician
Smilemore Hotel & Suite
01.2018 - 12.2020
- Conducted preventive maintenance, inspections, repairs, documentation, facility setup, and safety checks.
Education
Higher National Diploma (HND) - Electrical/Electronics Engineering
Federal Polytechnic Oko
Anambra, Nigeria01-2021
National Diploma (ND) - Electrical/Electronics Engineering
Federal Polytechnic Oko
Anambra, Nigeria01-2017
West African Senior School Certificate -
Comprehensive Secondary School
Owo-Ahiafor01-2014
Skills
- Customer Service
- Teamwork and Collaboration
- Cleaning and Housekeeping
- Facility Maintenance
- Health and Safety Awareness
- Time Management
- Problem Solving
- Communication Skills
- Organization
- Attention to Detail
- Equipment Maintenance
- Microsoft Office (Word & Excel)
- Logistics handling
- Training and Development
- Feedback structuring
Certification
- TEFL, 2025
- NYSC Certificate, 2024
- Basic Financial Education, 2023
- Cisco Networking Academy - Get Connected & Electronic Simulation, 2022
Languages
English
First Language
Japanese
Beginner
A1
Timeline
AI & Data Operations Specialist
Defined.ai
02.2025 - 03.2026
Physics Instructor
Brain Field International College
08.2023 - 07.2024
AI Content Evaluator
TELUS International AI
03.2023 - 06.2023
Engineering Intern
MTN Nigeria
01.2021 - 07.2022
Maintenance Technician
Smilemore Hotel & Suite
01.2018 - 12.2020
Higher National Diploma (HND) - Electrical/Electronics Engineering
Federal Polytechnic Oko
National Diploma (ND) - Electrical/Electronics Engineering
Federal Polytechnic Oko
West African Senior School Certificate -
Comprehensive Secondary School