KELECHI JAMES CHARLES
6, Wisdom Crescent By Assemblies Of God Kubwa, Abuja
Summary
A dedicated, dependable and detail-oriented operations leader at GardaWorld Consulting Ltd who continues to excel in crisis management and team management. Proven track record of improving customer satisfaction, enhancing operational efficiency and paying attention to details and providing excellent brand image for the organization. Precise at data reporting and driving significant improvements in quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Controller
GardaWorld Consulting Ltd.
Abuja
11.2024 - Current
- Supervision of Operations within Journey Management Unit.
- Journey Management planning and execution.
- Team briefing, deployment and management.
- Assets and personnel planning and management.
- Vehicles tracking.
- Route threat assessment and quick response management.
- Watchkeeping.
- Incident reporting.
- Client relations management.
- Crisis Management.
Operations Controller - Journey Management
GardaWorld Consulting Ltd.
Abuja
02.2022 - 10.2024
- Journey Management planning and execution.
- Team briefing and deployment.
- Assets and personnel planning.
- Correspondence management.
- Vehicles tracking.
- Watchkeeping.
- Incident reporting.
- Client relations management.
- Crisis Management.
- Ensures routine repairs and maintenance Vehicles.
- Routine checks and management of vehicle operational kits.
Administrative Officer - Emergency Care
Cedarcrest Hospitals
Abuja
09.2019 - 09.2021
- Supervision and management of emergency care nonclinical staff.
- Drove operational improvements which resulted in improved patient care at the emergency unit of the hospital.
- Correspondence management.
- Ambulance evacuation management.
- Emergency care billing officer.
- Creation and update of patients' electronic medical records.
- Emergency care data reporting.
- Receiving and sending correspondence
- Conflict and query resolution and management.
Customer Service Officer
Limi Hospitals
Abuja
06.2018 - 08.2019
- Correspondence management.
- Creation and update of patients' electronic medical records.
- Conflict and query resolution and management.
- Hospital HMO desk officer
- Cashier and billing officer.
- Booking and Management of patients' appointments.
Cardio Lab Technician-National Youth Service Corps
National Hospital
Abuja
04.2016 - 05.2017
- Electrocardiogram testing.
- Lung Function Testing.
- Patients' data reporting and management.
- Ensures routine maintenance of cardiology laboratory equipment
and systems. - Receiving and resolving patients queries and complains.
- Field data collection and reporting.
Education
Bachelor of Science - Physiology
University of Ibadan
Ibadan, Oyo State, NigeriaWest African Senior School Certificate Examination -
City Laboratory Secondary School
Aba, Abia State, NigeriaFirst School Leaving Certificate -
Abuwa Memorial Primary School
Okpu/Umuobo, Aba, Abia State, NigeriaSkills
- Good computer knowledge
- Excellent Communication skill
- Good interpersonal skill
- Organizational skill
- Leadership skill
- Good Driving skill
- Team management
- Risk assessment
- Risk and Crisis management
- Data reporting
- Project management
Certifications
01-2017
Certification
- Project Management Professional (PMP)
- Health Safety and Environment (HSE 1 & 2)
Personal Information
Title: Operations Controller
Hobbies
Research, Browsing, Reading, Movies,
Affiliations
- Youth Mentorship
- Crop planting and Management
Languages
Igbo
First Language
English
Proficient (C2)
C2
Accomplishments
- Best Operations Controller Award - GardaWorld Consulting Ltd Abuja
- Best leader in Technical Department - Adventist Students Fellowship, University of Ibadan
References
References available upon request.
Timeline
Senior Operations Controller
GardaWorld Consulting Ltd.
11.2024 - Current
Operations Controller - Journey Management
GardaWorld Consulting Ltd.
02.2022 - 10.2024
Administrative Officer - Emergency Care
Cedarcrest Hospitals
09.2019 - 09.2021
Customer Service Officer
Limi Hospitals
06.2018 - 08.2019
Cardio Lab Technician-National Youth Service Corps
National Hospital
04.2016 - 05.2017
Bachelor of Science - Physiology
University of Ibadan
West African Senior School Certificate Examination -
City Laboratory Secondary School
First School Leaving Certificate -
Abuwa Memorial Primary School
Similar Profiles
EZEMA VICTOR CHIDUBEMEZEMA VICTOR CHIDUBEM
Admin/Procurement/Fleet Specialist at GardaWorld Consulting Nigeria Limited.(US Embassy Abuja LGF Program)Admin/Procurement/Fleet Specialist at GardaWorld Consulting Nigeria Limited.(US Embassy Abuja LGF Program)
Mercy NaylorMercy Naylor
Security Officer at GardaWorld SecuritySecurity Officer at GardaWorld Security
Collin LoweCollin Lowe
SOC Analyst at GardaWorld SecuritySOC Analyst at GardaWorld Security