Kelechi Uche
Kingsley
Port Harcourt,RI
Summary
Dynamic IT Technician with a proven track record at a self-employed capacity, excelling in desktop technical support and troubleshooting. Enhanced user experience through effective remote support and optimized help desk operations, achieving increased productivity. Skilled in hardware installation and adept at managing system deployments, while demonstrating strong problem-solving abilities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
IT Technician
Self-employeed
08.2019 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Proved successful working within tight deadlines and a fast-paced environment.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
Translator
Self-employeed
Port Harcourt, Rivers State
06.2022 - Current
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Fostered deeper appreciation of cultural nuances among clients with meticulously researched translations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Engineering
Madonna University
Enugu, Enugu State, Nigeria 04.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Help desk operations
Peripheral repair
Remote support
Helpdesk services
System administration
Information security
Help desk management
Troubleshooting and Diagnostics
Translator
Timeline
Translator
Self-employeed
06.2022 - Current
IT Technician
Self-employeed
08.2019 - Current
Bachelor of Science - Engineering
Madonna University
04.2001 -