Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Awards
References
Positions Of Responsibility
Timeline
Generic

Kelechi Kelly Ogbuehi

Ilupeju

Summary

Over 15 years’ experience in various aspects of banking. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Experienced in managing various banking products and regulatory policy requirements. Strong track record in leading teams and driving transformation. Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Head of Operations Ikeja Branch

Zenith Bank PLC
08.2023 - Current
  • Overseeing central operations, branch operations, trade services, treasury operations, and electronic banking operations
  • Ensuring all banking operations comply with regulatory and statutory requirements
  • Re-engineering business processes to enhance productivity and cost-effectiveness
  • Ensuring high-quality service delivery and efficient processes
  • Identifying and managing operational risks, and ensuring adherence operational policies and procedures
  • Leading and motivating the operations team to achieve high performance
  • Working closely with other departments, including legal and compliance, to ensure smooth operations
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.

Head of Funds Transfer Unit (Oba Akran)

Zenith Bank PLC
09.2022 - 07.2023
  • Supervise daily funds transfer operations to ensure accuracy, efficiency, and compliance with regulatory standards
  • Develop and implement policies and procedures to streamline funds transfer processe
  • Monitor and manage the performance of the funds transfer team
  • Identify and mitigate risks associated with funds transfer activities
  • Ensure compliance with internal controls and regulatory requirements
  • Address and resolve customer inquiries and issues related to funds transfers
  • Ensure high levels of customer satisfaction through efficient and accurate service delivery
  • Provide leadership and guidance to the funds transfer team
  • Conduct training and development programs to enhance team skills and knowledge
  • Prepare and present regular report

Senior Executive Assistant - Operations

Zenith Bank PLC
01.2021 - 08.2022
  • Oversee the opening and management of various account types, ensuring a seamless onboarding process for customers. Promote bank products related to investments, mortgages, and portfolio management while identifying referral opportunities
  • Manage cash centres at key client locations (e.g., Total Nigeria Plc. and Mobil Oil Nigeria Plc.), ensuring efficient cash handling, including receiving and counting working cash at the start of each shift
  • Supervise the processing of local and international fund transfers, including foreign exchange transactions and Western Union payments. Ensure accurate processing of cheques from other banks and manage ATM reconciliations
  • Address and resolve customer account issues promptly, maintaining high levels of customer satisfaction. Educate customers on bank products and services, providing timely feedback and support
  • Lead and coordinate a team, onboarding new employees in customer service and sales techniques. Conduct training on work health and safety protocols, including first aid and emergency evacuation procedures

Intern

Green Technologies Limited
06.2006 - 11.2006
  • Soil and Water Analysis Sampling
  • Pollution control
  • Environmental Impact Assessment of Integrated Power Plant Project in Gbarian/Ubiam in Bayelsa State
  • Social Impact Assessment
  • Gas testing


Intern

Nigeria Ports Authority
09.2005 - 11.2005
  • Pollution Control in Port Environment
  • Vessel Inspection and Surveillance
  • Minimizing losses from product spillage with zero accidents recorded during the period of attachment
  • Identification of hazards in ports environment and putting effective control measures
  • Journey management
  • Permit to work is issuance and Safe system of work

Education

MBA - Business Administration

Lagos Business School
Lagos,Nigeria
04-2025

B.Tech - Petrochemical Engineering

Rivers State University of Science & Tech
01.2007

S.S.C.E -

Federal Government College Port-Harcourt
01.2000

Skills

  • Account & Relationship Management
  • Sales and Marketing
  • Commercial negotiation
  • Credit Management
  • Customer Service
  • Local and Offshore Funds Transfer
  • Cash Management
  • Import/Export Duty Processing
  • ATM Reconciliation
  • Tax processing
  • Issuing of Bank Draft
  • Processing Business and Personal Travel Allowance Documents
  • Health Safety & Environment
  • Change Management
  • Team Leadership
  • Operational Excellence
  • Business Analysis
  • Organizational Development
  • Workforce Planning
  • Relationship Building
  • Strategic Planning
  • Decision-Making
  • Performance Improvements
  • Business Leadership

Certification

  • NEBOSH International National General Certificate, 01/01/17
  • Institute of Safety Professionals of Nigeria (ISPON) GHSE, 01/01/16
  • Institute of Safety Professionals of Nigeria (ISPON) Level 3, 01/01/16
  • Chattered Institute of Environmental Health (CIEH) Level 2, 01/01/16

Affiliations

  • Member, Nigerian Institute of Safety Professionals
  • Member, Society for Petroleum Engineers
  • Chatered Institute of Bankers of Nigeria (CIBN)

Awards

  • 2015, Best Cash and Teller Staff in Zenith bank Apapa Branch
  • 2007, Best student in instrumentation and process control (RSUST)

References

Available on Request

Positions Of Responsibility

  • 2020, Branch general meeting secretary, Zenith bank Apapa Branch
  • 2016, Health Safety and Environment Champion in Zenith bank Apapa Branch
  • 2015, Federal Inland Revenue Tax Reconciliation Team Member
  • 2014, Federal Inland Revenue Tax Reconciliation Team Member
  • 2013, Training officer and Vault Administrator
  • 2012, Lead a team tasked with reduction of time of customers in the banking hall in Zenith

Timeline

Head of Operations Ikeja Branch

Zenith Bank PLC
08.2023 - Current

Head of Funds Transfer Unit (Oba Akran)

Zenith Bank PLC
09.2022 - 07.2023

Senior Executive Assistant - Operations

Zenith Bank PLC
01.2021 - 08.2022

Intern

Green Technologies Limited
06.2006 - 11.2006

Intern

Nigeria Ports Authority
09.2005 - 11.2005

B.Tech - Petrochemical Engineering

Rivers State University of Science & Tech

S.S.C.E -

Federal Government College Port-Harcourt
  • NEBOSH International National General Certificate, 01/01/17
  • Institute of Safety Professionals of Nigeria (ISPON) GHSE, 01/01/16
  • Institute of Safety Professionals of Nigeria (ISPON) Level 3, 01/01/16
  • Chattered Institute of Environmental Health (CIEH) Level 2, 01/01/16

MBA - Business Administration

Lagos Business School
Kelechi Kelly Ogbuehi