Kelechi Andrew
Ikeja
Summary
Dynamic professional with extensive experience in customer relationship management and sales, notably as a Branch Sales Officer at ASAD DALL SOLAR ENERGY SYSTEM RENTAL. Proven ability to enhance client engagement and resolve issues effectively, driving product knowledge and competitive analysis to exceed sales targets. Strong communicator and collaborative team player dedicated to delivering exceptional service.
A skilled hotel waiter with diverse experience in providing exceptional customer service. Known for maintaining high standards of cleanliness and presentation for table settings. Strong ability to multitask, manage time effectively, and stay organized under pressure. Contributed significantly to improving overall guest satisfaction scores in previous positions through proactive attitude and keen attention to detail.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
13
13
years of professional experience
Work History
Branch Sales Officer
ASAD DALL SOLAR ENERGY SYSTEM RENTAL
Fujeriah Dubai
02.2024 - 08.2025
- Assisted customers with selecting solar energy rental solutions.
- Processed rental agreements and maintained accurate customer records.
- Explained product features and benefits to potential clients.
- Handled customer inquiries and resolved issues in a timely manner.
- Developed and strengthened productive customer relationships.
- Conducted sales meetings with customers to identify their needs and recommend suitable products.
- Researched competitive offerings in order to assess industry standards and remain competitive.
- Stayed up to date on branch procedures and available products.
- Identified opportunities for cross-selling additional products or services to existing customers.
- Gathered customer feedback and relayed it to the marketing team for improvement purposes.
Restaurant Waiter
Hilton hotels
dubai
05.2021 - 06.2023
- Resolved guest complaints promptly to ensure satisfaction during dining experiences.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Resolved customer complaints in a polite manner according to company policy.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Receptionist
wonihons luxury furniture home
ikeja lagos
08.2015 - 09.2019
- Greeted clients and visitors with professionalism and warmth.
- Managed incoming calls, directing them to appropriate departments.
- Scheduled appointments and maintained organized calendars for staff.
- Assisted in processing mail and deliveries efficiently.
- Maintained cleanliness and organization of the reception area.
- Provided administrative support, including filing and data entry tasks.
- Handled client inquiries, providing accurate information promptly.
- Collaborated with team members to improve office procedures effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Hotel Waiter
austina continental hotel & suite
lagos
03.2012 - 11.2014
- Provided exceptional customer service to guests in dining areas.
- Delivered food and beverages accurately to tables promptly.
- Assisted in setting up and clearing dining areas for events.
- Communicated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness of dining spaces and table settings consistently.
- Handled guest inquiries and resolved issues efficiently during service.
- Supported team members during busy shifts to enhance workflow.
- Followed health and safety standards while serving food and drinks.
- Delivered food items to tables in a timely manner while ensuring correct order accuracy.
- Greeted guests in a friendly and professional manner.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected payment for meals served or cashed out customers using POS systems accurately.
Education
High School Diploma -
Ikenne High School
Ogun State08-2008
Skills
- Customer relationship management
- Rental agreement processing
- Product knowledge
- Sales presentations
- Competitive analysis
- Client engagement
- Problem solving
- Effective communication
- Team collaboration
- Account management
Languages
English
First Language
References
References available upon request.
Timeline
Branch Sales Officer
ASAD DALL SOLAR ENERGY SYSTEM RENTAL
02.2024 - 08.2025
Restaurant Waiter
Hilton hotels
05.2021 - 06.2023
Receptionist
wonihons luxury furniture home
08.2015 - 09.2019
Hotel Waiter
austina continental hotel & suite
03.2012 - 11.2014
High School Diploma -
Ikenne High School
Similar Profiles
Marvin KaweesiMarvin Kaweesi
Sales Representative at Mirza Yasir For Solar Energy System RentalSales Representative at Mirza Yasir For Solar Energy System Rental
Pidushika GeeganagePidushika Geeganage
Sales Traniee at Midway Solar Energy Rental CoSales Traniee at Midway Solar Energy Rental Co
Rahul SangwanRahul Sangwan
Call Center Sales Representative at Gadir Galib for Solar Energy Systems RentalCall Center Sales Representative at Gadir Galib for Solar Energy Systems Rental
Janet OlusegunJanet Olusegun
Account Officer (Intern) at S & A Project Limited Company, Ilorin, Kwara State.Account Officer (Intern) at S & A Project Limited Company, Ilorin, Kwara State.
BISIRIYU SULIAT OPEYEMIBISIRIYU SULIAT OPEYEMI
Pizza Maker at Dominio PizzaPizza Maker at Dominio Pizza