Keji Philip
Senior Sales Manager
Lagos,LA
Summary
Dynamic Senior Sales Manager with a proven track record at Victoria Suites and Apartments, excelling in sales coaching and negotiation. Achieved significant revenue growth through strategic relationship building and tailored sales presentations. Expert in performance tracking, fostering business development, and enhancing client satisfaction, driving repeat bookings and loyalty.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Senior Sales Manager
Victoria Suites and Apartments
09.2025 - Current
- Developed corporate and long-stay sales pipelines to secure recurring apartment and suite bookings.
- Negotiated rate agreements and contracts aligned with occupancy goals and revenue targets.
- Coordinated with front office and reservations teams to ensure seamless guest handovers and account execution.
- Prepared tailored proposals, presentations, and booking packages for corporate and leisure clients.
- Conducted site inspections and client meetings to promote accommodation offerings and service standards.
- Mentored sales staff on account management, client communication, and closing techniques.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
Data Analyst
Mabilla Hotels
03.2024 - 07.2025
- Cleaned and validated hotel data across reservations, occupancy, and revenue records.
- Built dashboards tracking daily performance, guest trends, and operational KPIs.
- Analyzed booking patterns to support pricing, staffing, and demand planning.
- Generated recurring reports for management using Excel, SQL, and visualization tools.
- Identified data inconsistencies and resolved issues affecting reporting accuracy.
- Supported forecasting efforts by preparing reliable datasets and trend summaries.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Customer Service Representative
ManGold Ltd
08.2021 - 07.2023
- Responded to customer inquiries through phone, email, and chat with clear, professional communication.
- Resolved account and service issues by following company policies and escalation procedures.
- Recorded customer interactions accurately in CRM systems and updated case notes promptly.
- Coordinated with internal teams to track requests and deliver timely solutions.
- Explained products, services, and process steps to improve customer understanding.
- Processed complaints and follow-ups while maintaining service quality and confidentiality.
- Adapted quickly to changing priorities and handled high volumes of customer requests efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma - Business Administration And Management
Calabar
Calabar 07.2019
Skills
Sales coaching
Negotiation expertise
Rapport and relationship building
Performance tracking and evaluations
Sales presentations
Territory management
Business growth and retention
Type sales techniques
Sales tracking
Business development
Timeline
Senior Sales Manager
Victoria Suites and Apartments
09.2025 - Current
Data Analyst
Mabilla Hotels
03.2024 - 07.2025
Customer Service Representative
ManGold Ltd
08.2021 - 07.2023
High School Diploma - Business Administration And Management
Calabar