OLUREMI ABAYOMI KEHINDE
OPERATIONS/ADMIN MANAGER
Lagos,LA
Summary
As experienced operation staff with over 10 years of successful experience in organizational and managerial skill. Recognized consistently for performance excellence and contributions to success in banking industry. Strengths in banking and engineering sector backed by training in operations.
Overview
10
10
years of post-secondary education
16
16
years of professional experience
Work History
Operations and Admin Manger (NIGERIA)
CARTRACK ENGINEERING TECHNOLOGY LIMITED
Ikeja, Lagos
06.2021 - Current
- Formulating strategy.
- Improving performance.
- Procuring material.
- Resources and securing compliance.
- Implement best practices across all levels.
- Participated in team-building activities to enhance working relationships
- Collaborated with department and management to achieve desired results
- Carried out day-day-day duties accurately and efficiently
- Onboarded new temps by entering into Software and setting up in time clock
- Conducted research, gathered information from multiple sources and presented results
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Supervised work of Scheduling Team, Fitment Team, Store Team, Control room and technicial employees to keep on task for timely completion.
- Used coordination and planning skills to achieve results according to schedule
- Created plans and communicated deadlines to ensure projects were completed on time
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Maintained energy and enthusiasm in fast-paced environment
- Drove operational improvements which resulted in savings and improved profit margins
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Developed team communications and information for meetings
- Supervising staff, facilitating communication throughout company and developing procedures to make workplace more efficient.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Saved some amounts by implementing cost-saving initiatives that addressed long-standing problems
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased sales by 10% and Managing our big client customers.
- Cost minimization.
Operation Supervisor/Loan Recovery Head
FIYINFOLU MICROFINANCE BANK
Surulere, Lagos
10.2020 - 05.2021
- Vault Management.
- Teller Management: Vault Out and Vault In for Tellers.
- Loan Customer Management.
- Office Administrative Service.
- Bank Reconciliation.
- Maintaining Customer’s Investment.
- Bank and Loan customer’s Asset Management.
- Daily Monitoring of Daily contribution, Esusu, Betta Me and other bank’s products.
- Periodic Training of Staffs.
- Customer Service.
- Staff Salary Management.
- Customer retainership and Opening new customer's account.
Audit Assistant
TOYIN SOWUNMI AND CO
ikeja, Lagos
01.2020 - 09.2020
- Worked audit engagements for wide variety of industries, including engineering, manufacturing, non-profit and human resources.
- Interacted with key client management to gather information, resolve audit-related problems and make recommendations for business and process improvements.
- Identified various risks and errors in accounts to propose corrective action to client management.
- Assessed financial statements and records.
- Followed up on reviews to assess and report on completion or progress of corrective actions.
- Recommended changes in internal audit controls.
- Reviewed and assessed accounting systems and business controls.
- Tax audit, tax consultancy and payroll services.
Manager/Accountant
SIWIPEK VENTURES, Shamsendeen Ipaye Street, Fawole Bus/stop Ikorodu Lagos
Ikorodu,, Lagos
11.2017 - 12.2019
- Maintaining the books of account of the company.
- Remitting Government Taxes and Pension.
- Planning, Monitoring, Organizing, leading, Decision Making, Conflict Resolution, Time Management, Disseminator, Liaison and Spoke Person.
- Monitoring and Reconciling Company Account.
- Ensuring the company is not stock out.
- Quality Material purchases.
- Handling of staff issues and other administrative job functions.
- Proper documentation of newly recruited and selected staff in the organization.
- Adequate filing and proper documentation of each staff on database.
- Adequate report of every staff welfare if required and necessary.
- Proper and regular attention to all issues from staff at a particular period etc.
Retail Banking Officer
FIRST BANK NIGERIA LTD
Akute, Ogun
02.2015 - 09.2017
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Drove operational improvements which resulted in savings and improved profit margins.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participate in the performance of regular market analysis to support strategy and analyze performance to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
- Implement the overall analytics and business intelligence strategy for eBusiness.
- Design and develop analytical projects designed to understand key business behaviors’ that drive customer acquisition, retention, and engagement.
- Analyze eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
- Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
- Develop a management information system (MIS) to aid distributed reporting of eBusiness performance.
- Perform budgeting for the group and ensure compliance of business operations to budget.
- Manage the group’s P/L account and supervise the reconciliation functions for the account and other Admin functions.
- Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
- Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
- Support in planning, developing, communicating, and executing the group’s strategy.
- Online marketing and customer acquisition
- Consistently review the existing Products (monthly, Quarterly and Annually)
- Ensure the profitability of existing and new products.
- Carry out other responsibilities as assigned by the retail manager.
- Channels/Digital banking experience.
- Revenue Business
- Outbound and Inbound money transfer such as Western union, Money gram, RIA, Transfast agent operator.
Cash Officer
FIRST BANK NIGERIA LTD
Acme Road Ogba , Lagos
07.2014 - 11.2015
- Money &Funds Transfer/Branch International &Treasury Operations Unit RESPONSIBILITIES:.
- Posting of Cash vaulted out and vaulted in by tellers.
- Posting of Cash (both NGN and Forex) received and given out to Head Office (Central Vault).
- ATM cash loading and weekly reconciliation of ATM.
- Supervision of both bulk tellers and Front tellers.
- Proper monitoring of ATM activities daily.
- Weekly report of ATM activities in the branch.
- Proper and adequate balancing of vault register daily.
- Efficient and effective handling of all operational issues that may arise at the branch.
- Proper and adequate monitoring of all forex transactions processed on a daily basis.
- Authorizing, Receiving, Scheduling, and posting of Outward Clearing cheques.
- Processing and Authorizing of Managers Cheques issued in the branch.
- Authorizing and scheduling of Inward and outward cheques for clearing sessions.
- Authorizing, Uploading, and processing of daily DOM transfers, processing of Form M.
- Processing and posting of Custom duty receipts and levy.
- Receiving and paying of foreign currencies, processing BTA/PTA and BDC for Customers.
- Co-ordinating and monitoring all activities in the branch to achieve better results.
- Monthly Proof of all GL Accounts and others such as Suspense A/cs, Branch Transit Alcs, Clearing, MC, Integrity Test, Same day call-over, ATM Till Daily balancing, ATM Cash count, Spot checking, Vault balancing, Asset safeguarding, Cash Account balancing, Till balancing, mystery shopping and other Sub-GL A/cs.
- Payments of Customers Staff salary and transfer to another Banks through RTGS, NIBBS, NEFT etc.
- Monthly proof of Account e.g., Suspense A/C, Branch Transit Clearing, MC, Interest Payable a/cs.
Cash Management Officer
FIRST BANK NIG. LTD
Mushin, Lagos
09.2012 - 06.2014
- Posting of Cash vaulted out and vaulted in by tellers.
- Posting of Cash (both NGN and forex) received and given out to Head Office (Central Vault).
- ATM cash loading and weekly reconciliation of ATM.
- Supervision of both bulk tellers and Front tellers.
Customer Service
FIRST BANK NIG. LTD
Yaba , Lagos
04.2010 - 08.2012
- Responsibilities: -always Paying adequate attention to our customer’s complaints.
- Processing and issuance of all visa card, verve card, master cards and others that may be required by customers.
- Ensuring proper account opening based on the demands of customer.
- Ensuring that customers are always satisfied.
- Opening and recording of all accounts opened on a daily and monthly basis.
- Adequate reporting of all activities done in the branch on a weekly basis -Issuance and process of all atm cards and others through our Head office branch portal.
Front Teller
FIRST BANK NIG. LTD
Ebute Metta, Lagos
11.2008 - 03.2010
- Receiving, paying, adopting, and posting of Transactions.
- Assisting Head Cash, Head Teller and cash Officer in operation duties.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Increased customer satisfaction by resolving product or service issues.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Saved cash by implementing cost-saving initiatives that addressed long-standing problems
Accountant
YOMAD NIGERIA ENTERPRISE Mushin Lagos
Mushin, Lagos
06.2006 - 10.2008
- Handling of staff issues and other administrative job functions
- Proper documentation of newly recruited and selected staff in the organization
- Adequate filing and proper documentation of each staff on database.
- Adequate report of every staff welfare if required and necessary
- Proper and regular attention to all issues from staff at a particular period etc
Internship Student
BARDAKS BUILDING WORKS Ikorodu Lagos
Ikorodu, Lagos
06.2005 - 05.2006
- Handling of staff issues and other administrative job functions
- Proper documentation of newly recruited and selected staff in the organization -Adequate filing and proper documentation of each staff on database.
- Adequate report of every staff welfare if required and necessary -Proper and regular attention to all issues from staff at a particular period etc.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Developed business, financial and analytical skills needed for career.
- Maintaining book of account of the company
Education
Bachelor - Accountancy
Lagos State University
Lagos, Nigeria 01.2007 - 12.2012
Ordinary National Diploma - Accountancy
The Federal Polytechnic
Ilaro, Ogun State 08.2002 - 04.2005
Diploma - Computer Science
Robertann Computer Institute
Mushin, Lagos 01.2000 - 01.2001
Skills
Administration and management skills
undefinedTrainning
Central Bank Forms Cheque Mate Security Features Training, Legal issues in Loan structure and Documentation: Perfection processes and enforcement.
Effective customer service Fraud detections 7stars workers conference.
Money Transfer Training.
Revenue and Collection Training.
Bank Software Finacle 5, Finacle 7 and Finacle 10 user.
Bank Software Bank One Bank Application User Loan Management
CAMS Application User,
Affiliations
Human Capital Management and Professional Ethics, Personnel Policies and Planning, Forecasting, Manpower Needs & Effective debt portfolio management. Strategic issues in Globalization/International Business Management, United Kingdom (UK) Strategic issues in Operations Management, UK Strategic Issues in Crisis Management, UK Strategic Issues in Project Management, UK Strategic Issues in Change Management and Organizational transformation, UK Strategic issues in Management Consultancy Practice, UK Robust Healthcare management & portfolio optimization. Corporate Governance in the Nigerian Capital and Financial institutions Security consciousness & survival strategies course (SA 500) by school of management & security Lagos, Nigeria.
Timeline
Operations and Admin Manger (NIGERIA)
CARTRACK ENGINEERING TECHNOLOGY LIMITED
06.2021 - Current
Operation Supervisor/Loan Recovery Head
FIYINFOLU MICROFINANCE BANK
10.2020 - 05.2021
Audit Assistant
TOYIN SOWUNMI AND CO
01.2020 - 09.2020
Manager/Accountant
SIWIPEK VENTURES, Shamsendeen Ipaye Street, Fawole Bus/stop Ikorodu Lagos
11.2017 - 12.2019
Retail Banking Officer
FIRST BANK NIGERIA LTD
02.2015 - 09.2017
Cash Officer
FIRST BANK NIGERIA LTD
07.2014 - 11.2015
Cash Management Officer
FIRST BANK NIG. LTD
09.2012 - 06.2014
Customer Service
FIRST BANK NIG. LTD
04.2010 - 08.2012
Front Teller
FIRST BANK NIG. LTD
11.2008 - 03.2010
Bachelor - Accountancy
Lagos State University
01.2007 - 12.2012
Accountant
YOMAD NIGERIA ENTERPRISE Mushin Lagos
06.2006 - 10.2008
Internship Student
BARDAKS BUILDING WORKS Ikorodu Lagos
06.2005 - 05.2006
Ordinary National Diploma - Accountancy
The Federal Polytechnic
08.2002 - 04.2005
Diploma - Computer Science
Robertann Computer Institute
01.2000 - 01.2001
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