Kehinde Olanike Ogunleye
Virtual Assistant/ Customer Service Representative
Lagos,Lagos
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Secretary/Sales Manager
Siemal Global Stores LTD
Lagos, NG
01.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Researched market trends to remain current with industry and competitor information.
- Created and executed strategic sales plan, expanding customer base and extending global reach.
- Resolved customer complaints regarding sales and services.
- Monitored customer preferences to determine focus of sales efforts.
- Answered multi-line phone system and enthusiastically greeted callers.
- Composed inter-office correspondence and provided product and service information to customers.
Collection Officer/Customer Service Representative
Keenest Tech
Lagos, NG
05.2021 - 06.2021
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Help solve customer problems and provided effective solution to improve customer relationship.
Radio Intern
Rave FM 91.7
Osun State, Osogbo, NG
11.2020 - 12.2020
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
- Researched topics for comment and discussion.
Education
Bachelor of Arts - English Language And Literature
Tai Solarin University of Education
Ijebu-Ode, Ogun State, Nigeria. 09.2014 - 09.2018
Skills
Customer Service and Assistance
Interactive Media
Managerial skills
Business Analytics
Proofreading
Executive Assistance
Certification
Executive Assistant Training Skills
Timeline
Executive Assistant Training Skills
11-2022
Secretary/Sales Manager
Siemal Global Stores LTD
01.2022 - Current
Collection Officer/Customer Service Representative
Keenest Tech
05.2021 - 06.2021
Radio Intern
Rave FM 91.7
11.2020 - 12.2020
Bachelor of Arts - English Language And Literature
Tai Solarin University of Education
09.2014 - 09.2018