Summary
Overview
Work History
Education
Skills
Timeline
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Kehinde Funmilayo Omogbemi

Kehinde Funmilayo Omogbemi

Customer Support Representative
Lagos,Nigeria

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. A detail-oriented team player with strong organizational skills.

Overview

9
9
years of professional experience

Work History

Customer Support (Assistant Team-lead)

Lemfi (Formerly Lemonade Finance)
Lagos
01.2022 - Current
  • Monitors team members to ensure delivery of quality customer experience
  • Communicates and gives feedback to supervisors and appropriate team
  • Escalates issues to various service providers and the team in charge
  • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Support Agent

Paycom Nigeria
Lagos
08.2018 - 12.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.

Front Desk Officer

Chow Enterprise
Ogun state
06.2018 - 08.2018
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Classroom Instructor

Baptist High School (NYSC)
Osun state
05.2017 - 04.2018
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Formed a teenage girls club which helped in tackling the issue of underage pregnancy among the student
  • Applied appropriate curriculum teaching lessons for various learning styles.
  • Tabulated accurate and complete records of students' progress and development.
  • Helped students explore concepts with engaging, learning-focused activities.

Accounts Officer Assistant

Oak Group Of Company (Internship)
Lagos
12.2014 - 04.2015
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.

Education

Bachelor of Science - Business Education (Accounting)

Tai-Solarin University of Education
Ogun State, Nigeria
09.2012 - 20160

Skills

    Excellent communicator

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Timeline

Customer Support (Assistant Team-lead)

Lemfi (Formerly Lemonade Finance)
01.2022 - Current

Customer Support Agent

Paycom Nigeria
08.2018 - 12.2021

Front Desk Officer

Chow Enterprise
06.2018 - 08.2018

Classroom Instructor

Baptist High School (NYSC)
05.2017 - 04.2018

Accounts Officer Assistant

Oak Group Of Company (Internship)
12.2014 - 04.2015

Bachelor of Science - Business Education (Accounting)

Tai-Solarin University of Education
09.2012 - 20160

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Kehinde Funmilayo OmogbemiCustomer Support Representative