KEHINDE ESTHER ILESANMI
Lagos
Summary
Dynamic dual-degree specialist in Counseling Psychology and Political Science with extensive experience in educational administration, student counseling, community engagement, customer relations, and operational management. Achieved a 60% increase in customer satisfaction while reducing operational costs by 30%, demonstrating a strong ability to drive results and improve organizational efficiency. Expertise in education, NGOs, and corporate wellness aimed at fostering positive outcomes and supporting individual growth within diverse environments. Committed to creating impactful solutions that align with organizational goals and enhance stakeholder experiences.
Overview
8
8
years of professional experience
Work History
Operations Manager
Shobaystar Nigeria Limited
Lagos state, Nigeria
09.2022 - 07.2025
- Managed multi-unit operations (restaurant, bar, game center, car wash) supervising 15+ staff
- Developed inventory management system → Reduced waste by 25% and improved margins by 30%
- Elevated team morale through the application of behavioral insights in staff management, leading to a reduction in employee turnover by 20% within the first year.
Education & Administrative support (NYSC)
Ijemo Titun high school
Abeokuta, Ogun state
07.2021 - 07.2022
- Assisted VP with payroll administration for 40+ staff member
- Provided administrative support for school operations
- Developed and implemented office policies and procedures to improve workflow and ensure compliance with industry standards.
Counseling Practicum
Distinct Jubilee International school
Ibadan
02.2018 - 05.2019
- Helped students develop coping strategies and achieve academic goals.
- Developed and implemented counseling programs to support student well-being
- Coordinated and developed departmental activities that supported career readiness.
Classroom Teacher
Abiodun Metropolitan School
Ibadan
06.2017 - 04.2018
- Instructed students on core educational principle, concept and in-depth subject matter.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses
- Facilitated a positive learning environment by applying classroom management techniques and fostering student respect and cooperation.
Education
B.Ed /B.Sc - Counseling Psychology, Political Science
University of Ibadan
Ibadan02.2020
Diploma in International Human Resource Management - undefined
CAMBRIDGE INTERNATIONAL QUALIFICATION (CIQ)
12.2025
Safeguarding and child protection course - undefined
Office of Education Quality Assurance Lagos state
12.2025
Teach2030 Educational Training - undefined
Comonwealth Education Trust
12.2025
classroom Teacher - undefined
Abiodun Metropolitan School
Ibadan04.2018
Skills
- Strategic leadership
- Problem-solving skills
- Administrative support expertise
- Strong written communication
- Effective counseling skills
- Team leadership
- Customer engagement
Personal Information
Title: Operations Manager and Counseling Specialist
Timeline
Operations Manager
Shobaystar Nigeria Limited
09.2022 - 07.2025
Education & Administrative support (NYSC)
Ijemo Titun high school
07.2021 - 07.2022
Counseling Practicum
Distinct Jubilee International school
02.2018 - 05.2019
Classroom Teacher
Abiodun Metropolitan School
06.2017 - 04.2018
Diploma in International Human Resource Management - undefined
CAMBRIDGE INTERNATIONAL QUALIFICATION (CIQ)
Safeguarding and child protection course - undefined
Office of Education Quality Assurance Lagos state
Teach2030 Educational Training - undefined
Comonwealth Education Trust
classroom Teacher - undefined
Abiodun Metropolitan School
B.Ed /B.Sc - Counseling Psychology, Political Science
University of Ibadan