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KEHINDE ADESEWA ADAMS
OPERATIONS EXECUTIVE
Ketu, Lagos
Summary
Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety. Outside sales specialist with strength in negotiations, e-commerce and customer service. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Excellent interpersonal, time management and verbal communication talents
Overview
6
6
years of professional experience
19
19
years of post-secondary education
5
5
Certifications
Work History
Logistics Manager
KOOLBOKS NG
01.2023 - Current
- Ensuring all operations are carried on in an appropriate and cost-effective way
- Improving operational management systems and processes
- Calling clients to schedule delivery dates
- Scheduling dates of deliveries of customers
- Keeping clients' payment records
- Ensuring efficiency of logistics
- Ensuring effective operations flow.
Customer Success Officer
KOOLBOKS NG
09.2022 - 12.2022
- Called existing customers to upsell product
- Provided after sale support
- Managed Inbound and Outbound calls of customers
- Kept records of customers' interactions, transactions, comments and complains
- Expedited the resolution of customer problems and complaints to maximize satisfaction
- Developed and sustained solid relationships with customer to promote customer satisfaction
- Supplied management with reports on customers' needs, problems, interests, competitive activities and potentials for new products.
Client Management Executive/Telesales Agent
Astute trainers and consultants LTD
07.2022 - 09.2022
- Managed Inbound and Outbound calls of customers
- Responded to all enquiries via calls and emails
- Kept and updated database of all customers
- Performed general administrative functions and ensuring appropriate documentation.
Graduate assistant
Oyo State College of Agriculture and Technology
07.2021 - 04.2022
- Taught Biology and Microbiology (NDI and HNDI)
- Assisted the HOD in administrative work
- Took part in teaching of practical
- Compiled results.
- Administered coursework, graded assignments and provided constructive feedback.
Microbiologist (Voluntary work during NYSC)
Fajim Medicare Foundation
02.2022 - 03.2022
- Took blood samples for testing
- Checked blood sugar level of patients.
Marketer
OIA enterprise
10.2020 - 12.2020
- Marketed company's products and services.
- Boosted sales through the creation and execution of targeted advertising campaigns.
Sales Administrator
DeUltimate Laundry Services
01.2020
- Received and processed sales and orders offline
- Maintained sales records
- Compiled monthly reports
- Purchased materials and equipment required for the laundry service.
Student trainee
Honeywell Flour Mills PLC
01.2018 - 01.2019
- Worked as an assistant quality control analyst
- Took sample materials to be tested from the mills
- Ran control tests on all raw materials and final products.
Education
Bachelor of Science - Microbiology
Federal University of Agriculture, Abeokuta
Abeokuta, Ogun State, Nigeria 04.2001 - 04.2020
Skills
Record keeping
Time management
Adaptability
Report Writing
Budget Administration
Cost Analysis
Logistics Analysis
Performance maximization
Multitasking
Effective Communication
Software
Microsoft Excel
Powerpoint presentation
Canva
Angaza
Outlook
Zoho
Hubspot
Accomplishments
- Supervised team of 10 dedicated staff members.
- Successfully increased revenue by 100% through efficient collection of delivery fees from customers.
- Utilized Microsoft Excel to create logistics tracking spreadsheets.
- Successfully established new branches of KOOL LOGISTICS across Nigeria
Certification
Data Visualization Training, Coursera - 2024
Timeline
Data Visualization Training, Coursera - 2024
03-2024
Microsoft Office Certification, The Trainery
06-2023
Logistics Manager
KOOLBOKS NG
01.2023 - Current
Customer Success Officer
KOOLBOKS NG
09.2022 - 12.2022
Client Management Executive/Telesales Agent
Astute trainers and consultants LTD
07.2022 - 09.2022
Digital Marketing, Capacity Development & Skills Enhancement Initiative, 2022
07-2022
Website Creation, Capacity Development & Skills Enhancement Initiative, 2022
07-2022
Basic Digital Skill Training, Capacity Development & Skills Enhancement Initiative, 2022
07-2022
Microbiologist (Voluntary work during NYSC)
Fajim Medicare Foundation
02.2022 - 03.2022
Graduate assistant
Oyo State College of Agriculture and Technology
07.2021 - 04.2022
Marketer
OIA enterprise
10.2020 - 12.2020
Sales Administrator
DeUltimate Laundry Services
01.2020
Student trainee
Honeywell Flour Mills PLC
01.2018 - 01.2019
Bachelor of Science - Microbiology
Federal University of Agriculture, Abeokuta
04.2001 - 04.2020