KEHINDE OMISESAN
Summary
A skilled professional with expertise in client relationship management and presentation delivery, adept at KPI reporting and problem solving. Demonstrates strong rapport building and client retention capabilities, supported by experience with Google Analytics and performance metrics analysis. Proficient in customer database administration, aiming to leverage these skills to drive business growth and enhance customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Account Manager, Client Success
Boteam Nigeria Limited
02.2017 - Current
- Analysed sales data for identifying opportunities for growth.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Collaborated with sales team for achieving shared objectives.
- Delivered presentations to potential clients, securing new business partnerships.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Prepared detailed reports to provide insight into account performance.
- Managed business relationships to ensure loyalty and long-term commitment.
- Led team meetings for efficient communication and project updates.
- Implemented customer service policies, enhancing client experience.
- Achieved client satisfaction by managing key accounts effectively.
- Devised marketing plans, resulting in increased brand awareness.
- Coordinated with finance department to manage account finances efficiently.
- Conducted market research to stay abreast of industry trends.
- Generated KPI reports to illustrate overall performance.
- Addressed account inquiries and provided updated data from CRM software.
- Met and exceeded established quotas for client satisfaction and account growth.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Education
Bachelor of Science - BIOCHEMISTRY
BABCOCK UNIVERSITY
09.2010 - 06.2014
Skills
- Client relationship management
- Presentation delivery
- KPI reporting
- Problem solving
- Rapport building
- Client retention
- Experience with google analytics
- Performance metrics analysis
- Customer database administration
Languages
English
Advanced
Affiliations
- Reading and meeting people
References
References available upon request.
Timeline
Account Manager, Client Success
Boteam Nigeria Limited
02.2017 - Current
Bachelor of Science - BIOCHEMISTRY
BABCOCK UNIVERSITY
09.2010 - 06.2014
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