Summary
Work History
Education
Skills
Timeline
Generic

Kehinde Esho junaid

Ikorodu

Summary

Dynamic Customer Care Representative with extensive experience at Sambi, excelling in complaint resolution and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and CRM tool utilization. Skilled in processing orders and managing accounts, consistently delivering timely solutions and fostering positive customer experiences.

Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.

Work History

Customer Care Representative

Sambi
  • Assisted customers with inquiries and product information.
  • Processed orders and managed customer accounts efficiently.
  • Handled complaints and resolved issues promptly and professionally.
  • Used CRM tools to track customer feedback and preferences.

Customer Care Representative

Cerphily Multipurpose Co-operative Society limited
  • Assisted customers with inquiries and product information.
  • Processed orders and managed customer accounts efficiently.
  • Handled complaints and resolved issues promptly and professionally.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and professionally.
  • Educated customers about product features and benefits actively.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Escalated unresolved issues requiring further investigation or specialized expertise.

Customer Support

MTN
  • Collaborated with cross-functional teams like product management, engineering, customer support and operations teams to ensure timely delivery sim cards
  • Provided customer support by activating 5G sim cards
  • Collaborated with cross-functional teams and registrating 5G sim cards

Customer Care Representative

MAAKBEAT LOGISTICS LIMITED
  • Assisted customers with inquiries and product information

  • Handled complaints and resolved issues promptly and professionally.
  • Giving accurate prices of products to customers.
  • Act as the first point of contact to all walk in customer

Education

Adekunle Ajasin University
Ondo

Bachelor of Science -

Adekunle Ajasin University

Skills

  • Customer relationship management
  • CRM tool utilization
  • Order processing
  • Complaint resolution
  • Customer feedback analysis
  • Issue escalation
  • Effective communication
  • Active listening
  • Time management
  • Email correspondence
  • Multitasking and organization
  • Inbound customer service
  • Documentation and reporting
  • Call logging

Timeline

Customer Care Representative

Sambi

Customer Care Representative

Cerphily Multipurpose Co-operative Society limited

Customer Support

MTN

Customer Care Representative

MAAKBEAT LOGISTICS LIMITED

Adekunle Ajasin University

Bachelor of Science -

Adekunle Ajasin University
Kehinde Esho junaid