Dynamic Customer Care Representative with extensive experience at Sambi, excelling in complaint resolution and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and CRM tool utilization. Skilled in processing orders and managing accounts, consistently delivering timely solutions and fostering positive customer experiences.
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Work History
Customer Care Representative
Sambi
Assisted customers with inquiries and product information.
Processed orders and managed customer accounts efficiently.
Handled complaints and resolved issues promptly and professionally.
Used CRM tools to track customer feedback and preferences.
Customer Care Representative
Cerphily Multipurpose Co-operative Society limited
Assisted customers with inquiries and product information.
Processed orders and managed customer accounts efficiently.
Handled complaints and resolved issues promptly and professionally.
Maintained accurate records of customer interactions and transactions.
Resolved customer complaints promptly and professionally.
Educated customers about product features and benefits actively.
Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Escalated unresolved issues requiring further investigation or specialized expertise.
Customer Support
MTN
Collaborated with cross-functional teams like product management, engineering, customer support and operations teams to ensure timely delivery sim cards
Provided customer support by activating 5G sim cards
Collaborated with cross-functional teams and registrating 5G sim cards
Customer Care Representative
MAAKBEAT LOGISTICS LIMITED
Assisted customers with inquiries and product information
Handled complaints and resolved issues promptly and professionally.
Giving accurate prices of products to customers.
Act as the first point of contact to all walk in customer
Education
Adekunle Ajasin University
Ondo
Bachelor of Science -
Adekunle Ajasin University
Skills
Customer relationship management
CRM tool utilization
Order processing
Complaint resolution
Customer feedback analysis
Issue escalation
Effective communication
Active listening
Time management
Email correspondence
Multitasking and organization
Inbound customer service
Documentation and reporting
Call logging
Timeline
Customer Care Representative
Sambi
Customer Care Representative
Cerphily Multipurpose Co-operative Society limited