Kenny Mike
Software Quality Analyst
Liverpool
Summary
Software Quality Analyst with years of experience in ensuring software excellence. Proficient in identifying and resolving defects, creating test plans, and maintaining quality standards throughout the software development lifecycle. Skilled in manual and automated testing, with a strong commitment to delivering high-quality products. Excellent team player with a proven track record of improving software quality and user satisfaction. Looking to contribute my expertise to a dynamic software development team.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Quality Assurance Analyst
Better Energy
10.2022 - Current
- Developed comprehensive test plans and test cases for energy management software applications covering all requirements and use cases
- Performed integration, system, and user acceptance testing across multiple environments, achieving 98% test case execution rate
- Logged over 200 defects in JIRA following established processes, maintaining 80% defect acceptance rate for successful resolutions.
- Collaborated with cross-functional agile teams to scope testing activities and meet sprint commitments, completing 12 user stories per sprint
- Created automated test frameworks in Selenium and Postman, expanding test automation coverage from 25% to 50%
- Conducted extensive regression testing for 3 major releases, executing over 3,000 test scripts with 92% pass rate
- Analyzed reliability metrics to identify and prevent defects, improving uptime from 99.5% to 99.8%
- Reviewed design documents and supported new product development initiatives through exploratory and usability testing
- Developed and executed load, performance, and security test scenarios ensuring system stability and data protection
- Authored end user documentation and assisted with user acceptance testing and training, driving 85% first-time usage adoption rates
- Tracked industry regulations and supported compliance audits related to safety, security, and standards.
Software Test Analyst
OakNorth Bank
01.2022 - 09.2022
- Executed over 1,500 regression test scripts with 95% pass rate across 3 major release cycles
- Logged 245 defects in JIRA with steps to reproduce and screenshots, maintaining 98% acceptance rate
- Contributed to 15 user stories delivered per sprint, exceeding team commitment goals by 20%
- Expanded test automation coverage from 20% to over 50% of test cases using Selenium framework
- Reduced duplicate bug reporting by 35% through implementation of standardized defect logging processes
- Improved product release certifications from outsourced testing partner by over 15% through collaboration
- Decreased regression testing time by 30% by implementing re-usable test data sets
- Identified 3 major defects in production resulting in software patches fixing critical user issues
- Provided input on design documents for 8 new features, improving testability and accelerating time to market
- Collaborated with end-users to plan and conduct UAT, resulting in systems that consistently met 100 of business requirements and user expectations
- Developed SQL queries to extract data from source tables, improving data extraction efficiency by 36%
Business Support Analyst
ODO Solutions Limited
08.2020 - 12.2021
- Developed interactive Excel dashboards and reports to communicate insights, increasing executive visibility into KPIs by 25%
- Performed statistical analysis on customer data to identify new market segments, supporting launch of targeted marketing campaigns that increased conversion rates by 15%
- Automated weekly sales reports using SQL, improving report turnaround time from 72 hours to 12 hours
- Led testing and validation of new payment platform, resulting in 85% first-time user adoption within 3 weeks of launch
- Conducted user research and documented product requirements for mobile app redesign, reducing customer support tickets by 22% post-launch
- Implemented standardised documentation templates for business processes, decreasing employee onboarding time by 5 days
- Analysed financial models for expansion into new markets, providing data to support entry strategy that achieved break even in one year
- Tracked digital marketing metrics on daily basis, optimising spend to decrease CPA by 30% over 7 months
Education
Master of Science - Software Engineering
.
06.2021 - 11.2023
Bachelor of Science - Computer Science
.
04.2016 - 08.2020
Skills
Software Development Lifecycle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Ensuring software excellence is not just a role; it's a commitment to precision, a dedication to quality, and an unwavering pursuit of perfection in every line of code."
AI
Timeline
Quality Assurance Analyst
Better Energy
10.2022 - Current
Software Test Analyst
OakNorth Bank
01.2022 - 09.2022
Master of Science - Software Engineering
.
06.2021 - 11.2023
Business Support Analyst
ODO Solutions Limited
08.2020 - 12.2021
Bachelor of Science - Computer Science
.
04.2016 - 08.2020
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