Kedeyi Obono

Work History

Destolad Global

Abuja, Nigeria

09.2019 - Current

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent followups.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

NEXT Cash & Carry

Abuja, Nigeria

02.2013 - 04.2019

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Met customer service goals and exceeded customer expectations.
Developed and managed relationships with customers to increase customer loyalty.
Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Answered product questions using knowledge of sales and store promotions.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.