KASUMU IDOWU TITILAYO
Virtual Executive Assistant/Customer support specialist/Administrative Assistant
Lagos
Summary
Driven and resourceful administrative professional with 2 years of experience supporting high-level executives. Adept at managing high-volume workloads with precision in dynamic environments. Proficient in Microsoft Office Suite, Google Workspace, and project management, with a proven ability to work independently and efficiently in remote settings. Experienced in customer relations, calendar management, meeting coordination, report preparation, and handling sensitive communications with discretion. A skilled multitasker focused on client satisfaction and delivering seamless support in fast-paced settings.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Virtual Executive Assistant
Fixer Hub Limited
09.2024 - Current
- Managed sensitive inforconfidentiality by implementing secure filing systems.
- Demonstrated adaptablity in responding to shifting priorities or needs within the executive office setting.
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Supported executives in decision-making processes with thorough research and data analysis.
- Delivered timely reports on projects or key performance indicators as needed to support informed decision making.
- Contributed to company growth by assisting in new hire onboarding processes and training materials development.
- Increased productivity by developing process improvement initiatives for administrative tasks within executive support functions.
Executive Assistant
Natolak Global Link
6 2023 - 5 2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Data Entry officer (NYSC)
Natolak global link
08.2022 - 06.2023
- Maintained and updated databases by accurately inputting and verifying data for reporting and analysis purposes.
- Assisted team members in completing large-scale projects, meeting tight deadlines with accurate data entry.
- Expedited workflow through proficient use of software tools such as Microsoft Excel, Word, Access, and other database programs.
- Increased productivity with well-organized file management systems, ensuring easy access to essential documents.
Customer Service Officer
Bethsaida Group of Companies
01.2021 - 03.2022
- Delivered high-quality customer service by providing detailed information about products and services and responding to inquiries.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
BSC - Human Resource and Personnel Management
Lagos State University
Lagos, Nigeria 01.2016 - 12.2021
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Communication Tools (eg, Slack, Zoom)
Google workspace
Asana
Time Management
Organizational Skills
Problem-Solving
Confidentiality
Communication
Travel schedule
Document Preparation
Tech-savviness
Video Conferencing
Office Management
Invoice Processing
Customer Service-Oriented
Phone Etiquette
CRM Management
Calendar Management
Email management
Languages
English
Volunteer Experience
Community Development Services, National Youth Service Corps (NYSC)
June 2022 – May 2023
- Led and participated in monthly environmental sanitation initiatives aimed at reducing the spread of malaria and cholera in local communities.
- Served as a facilitator during medical checkups, providing health education and raising awareness on various health issues.
- Organized and executed school outreach programs, educating students on topics such as academic success, mental health, and personal hygiene.
Certification
Certified Virtual Assistant, ALX- 8weeks
Timeline
Virtual Executive Assistant
Fixer Hub Limited
09.2024 - Current
Certified Virtual Assistant, ALX- 8weeks
09-2024
Certified Customer success Manager, CustomerSuccessU.og - 1week
09-2024
Data Entry officer (NYSC)
Natolak global link
08.2022 - 06.2023
Customer Service Officer
Bethsaida Group of Companies
01.2021 - 03.2022
BSC - Human Resource and Personnel Management
Lagos State University
01.2016 - 12.2021
Executive Assistant
Natolak Global Link
6 2023 - 5 2024
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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