Karen Elizabeth Jeffries
Aalborg, North Denmark
Summary
Proactive and results-oriented professional with a solid foundation in technology, administration, and customer relations. Expertise in managing diverse responsibilities while streamlining processes to achieve high-quality outcomes consistently. Recognized for exceptional cross-cultural communication skills and adaptability in fast-paced, diverse environments, effectively resolving customer issues and enhancing satisfaction through innovative solutions. Dependable team player committed to collaboration, problem-solving, and driving positive results in every interaction.
Overview
7
7
years of professional experience
Work History
Customer Solutions Specialist
University College of Northern Denmark
Aalborg, North Denmark
01.2022 - Current
- Provided technical support and service solutions to enhance customer satisfaction for business and retail clients.
- Oversaw customer account billing inquiries and facilitated service activations.
- Enhanced customer satisfaction ratings by delivering personalized service and resolving issues efficiently.
- Developed tailored customer service solutions to enhance student satisfaction and engagement.
IT Support Associate
University College of Northern Denmark
Aalborg, North Denmark
01.2020 - 01.2022
- Provided first-line IT support to employees across multiple departments.
- Assisted in the rollout of new software systems and conducted user training sessions.
- Maintained IT equipment inventory and coordinated with vendors for repairs and upgrades.
- Coordinated administrative tasks to streamline operations and enhance efficiency within academic departments.
Digital Services Intern
AirAsia Group, Sepang
Aalborg, North Denmark
01.2019 - 01.2019
- Supported the development and testing of the company’s internal digital platforms.
- Assisted in content creation for employee communication channels.
- Coordinated with cross-functional teams to improve process efficiency.
- Supported management in developing process documentation and training materials for staff onboarding.
- Facilitated communication between departments to streamline project execution and timelines.
Education
Bachelor’s Degree - Information Technology
University College of Northern Denmark
Aalborg, North Denmark01.2021
Skills
- Proficient in Python and web technologies
- Proficient in Microsoft Office Suite and Google Workspace
- Agile project management
- Effective communication
- Goal setting and achievement
- Spreadsheet tracking
- Client retention strategies
- Database maintenance
Languages
Danish (Denmark): Native
Native or Bilingual
English
Full Professional
Timeline
Customer Solutions Specialist
University College of Northern Denmark
01.2022 - Current
IT Support Associate
University College of Northern Denmark
01.2020 - 01.2022
Digital Services Intern
AirAsia Group, Sepang
01.2019 - 01.2019
Bachelor’s Degree - Information Technology
University College of Northern Denmark