KAREEN KEMESEAMINAKPO NDIOMU
YENAGOA,NIGERIA
Summary
I am a dynamic and results-driven professional with extensive expertise in CRM software, customer relationship management, and B2C sales. I demonstrates proficiency in handling inbound calls, live chat operations, and lead generation using tools such as Zendesk, HubSpot, Convoso, monday.com, Asana, Trello, Google Drive, pipedrive and Salesforce. Adept at multitasking and managing CRM databases with a strong focus on customer service excellence. Career goals include leveraging skills in CRM database management to enhance customer satisfaction and drive business growth.
I am also a very productive Virtual Assistant with strong background in customer service, sales generation and complaint handling. I brings experience establishing follow-up call systems to resolve complaints and increase customer satisfaction. Proven success meeting and exceeding telephone sales and profit growth targets.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Call centre agent
PHOENIX LEAD COMPANY
CALIFORNIA , UNITED STATES OF AMERICA
04.2024 - 10.2025
- Conducted market research surveys over the phone to gather valuable consumer insights.
- Managed high volume of inbound calls, ensuring swift response times.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Assisted in training new staff members, fostering a supportive work environment.
- Implemented upselling strategies during calls, generating additional revenue for company.
EXECUTIVE VIRTUAL ASSISTANT
CHRISTIAN TRIGGARLY
TEXAS, UNITED STATES OF AMERICA
01.2024 - 04.2025
- Negotiated favourable contracts for maximised profit margins.
- Identified growth opportunities, leading to business expansion.
- Introduced new product lines to increase company visibility in the market.
- Streamlined operations by integrating latest technology solutions in daily tasks .
- Spearheaded major projects, yield significant improvements in efficiency and productivity .
- Fostered a collaborative work environment to enhance team performance.
- Led team for successful execution of annual corporate goals.
- Drove innovation within the organisation with creative problem-solving strategies.
- Created and led successful business culture focused on performance.
Customer service representative
ZENITH BANK PLC
Abuja, NIGERIA
01.2023 - 10.2023
- Performed administrative duties contributing towards smooth store operations.
- Ensured smooth running of operations with timely preparation of reports.
- Enhanced communication channels through regular updates on company policies and promotions.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Education
Higher National Diploma - PHARMACY TECHNICIAN
BAYELSA STATE COLLAGE OF HEALTH TECHNOLOGY
OGBIA, NIGERIA 09.2019 - 08.2022
CERTIFICATE OF COMPLETION - PROFESSIONAL VIRTUAL ASSISTANT
AQ SKILLS
NIGERIA 08.2025 - 11.2025
CERTIFICATE OF COMPLETION - CUSTOMER RELATION MANAGEMENT
AQ SKILLS
NIGERIA 08.2025 - 11.2025
Skills
- Knowledge of CRM software
- Customer relationship
- Polite phone etiquette
- Customer Service
- Multitasking
- Zendesk
- Google Drive
- Excel Spreadsheet
- Inbound call handling
- Live chat operating
- HubSpot
- CRM database management
- Lead generation and nurturing
- B2C sales
- Convoso
- CRM software use
- ZOHO
- Asana
- Trello
Timeline
CERTIFICATE OF COMPLETION - PROFESSIONAL VIRTUAL ASSISTANT
AQ SKILLS
08.2025 - 11.2025
CERTIFICATE OF COMPLETION - CUSTOMER RELATION MANAGEMENT
AQ SKILLS
08.2025 - 11.2025
Call centre agent
PHOENIX LEAD COMPANY
04.2024 - 10.2025
EXECUTIVE VIRTUAL ASSISTANT
CHRISTIAN TRIGGARLY
01.2024 - 04.2025
Customer service representative
ZENITH BANK PLC
01.2023 - 10.2023
Higher National Diploma - PHARMACY TECHNICIAN
BAYELSA STATE COLLAGE OF HEALTH TECHNOLOGY
09.2019 - 08.2022