KAREEM ADEREMI ADEKUNLE

• Responsible for work environment, client satisfaction and ensuring that the team achieves all their targets (Financial and non-financial)
• Effectively managing a team of supervisors to meet and exceed performance as well as supporting, motivating, evaluating, developing, and coaching them to continually meet and exceed their individual / team targets;
• Identifying and recommending process improvements, monitoring cost efficiency and ensuring performance reports are shared within agreed timelines with the relevant stakeholders ;
• Ensuring the Service Level and all service metrics are met for all channels and skillsets across the entire team
• Organising relevant team training and development activities to help the team in capacity building.

▪ Ensure 100% disciplined use of CRM system in Sales Leads Management and in escalating emerging customer issues.

▪ Advised and guided the team on various available investment and loan options, Digital Banking product sales which led to 110% growth in deposit base and 120% growth in income annually

▪ Carried out Call Monitoring and intrusions and conducted agent development reviews and recommended training and development plans

• Responsible for the overall success of the Direct Banking business in the assigned Area and provided leadership and direction for all the segment's Direct Sales Agents (DSAs)
• Efficiently and effectively liaised with other departments within geographical location for the seamless running of the segment’s business in the area;
• Encouraged, motivated, mentored, developed, and fostered a congenial working environment to enable the team to achieve excellence through teamwork and operational efficiency; and retained DSAs assigned to the team.
• Served the segment’s customers in line with the segment’s strategy as it fits into the bank’s overall agenda.
• Provided leadership and direction for all the segment's Direct Sales personnel in the assigned cluster in order to achieve the set targets for the business segment as well as the overall profitability of the Bank.