Imoleayo Temitope Kapo
Lagos
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
Healthcare Administrator
Ibramedics Medical Centre
Lagos, Nigeria
01.2019 - Current
- Ensure the security and accuracy of patient information, overseeing regular updates in compliance with health data protection regulations.
- Developed relationships with outside vendors in order to secure competitive pricing on supplies and equipment.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Oversee seamless communication during telemedicine consultations, ensuring that patients and providers remain well-connected throughout virtual appointments.
- Satisfied customer queries over the phone and email to maintain positive patient-provider relationships.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
- Collaborate with the medical team to ensure optimal allocation and availability of space and resources to support healthcare delivery.
- Facilitate clear and effective communication between patients and healthcare professionals to enhance the patient experience
CUSTOMER SERVICE (SERVICE QUALITY ANALYST)
Customer feeddback services
Lagos, Nigeria
02.2014 - 07.2018
- Assumed the role of a customer to observe and evaluate staff interactions and service delivery.
- Monitored customer service quality by assessing how employees handled inquiries, complaints, and overall customer experiences.
- Produced detailed reports on staff behavior, customer engagement, and service effectiveness to help improve operational standards.
- Provided actionable insights on areas for improvement based on the character and professionalism of staff during customer interactions.
- Ensured a high level of confidentiality in handling sensitive business information and evaluations.
Education
Bachelor of Science - Bsc in Botany
Lagos State University
Lagos Nigeria 08-2021
Skills
- Cross-Functional Teamwork
- Complaint Handling
- Service Level Agreements
- Data Interpretation
- Report Generation
- Scheduling
- Data Collection
- Report Preparation
- Medical terminology knowledge
- Information Security
Languages
English
First Language
English
Proficient (C2)
C2
Accomplishments
- A member of Red Cross Lagos Chapter
References
References available upon request.
Timeline
Healthcare Administrator
Ibramedics Medical Centre
01.2019 - Current
CUSTOMER SERVICE (SERVICE QUALITY ANALYST)
Customer feeddback services
02.2014 - 07.2018
Bachelor of Science - Bsc in Botany
Lagos State University
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