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KAOSARAT OPEYEMI ADESHINA
Data Entry Specialist | Customer Support Specialist
Lagos,Nigeria
Summary
A hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills to ensure that the co-operate goal of an organization is achieved in all ramifications and to produce the maximum output. Also enjoy being a part of a team that values customer relations and have a positive impact on customer retention and sales
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Data Entry and Customer Support Specialist
Self Employed ( Freelance)
Lagos , Nigeria
06.2019 - Current
- Evaluated over 1000 customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Actively listened over 50 % to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Risk Advisor
Linkage Assurance Plc
Lagos
09.2018 - 09.2019
- Established and maintain client bases
- Performed and analyzed financial information obtained from clients to determine strategies for meeting client’s financial objectives
- Sell financial products such as different available insurance policies to meet with clients financial objectives.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan thereby increasing sales by 10% monthly .
Financial Planner
Law Union, Rock insurance plc
Lagos, Nigeria
03.2018 - 09.2018
- Found and approached over 50 prospective clients to increase sales of financial products by 5% monthly.
- Coached and advised clients in business plans and processes to achieve profit objectives.
- Generated new businesses and built relationships.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
- Answered clients' questions about purposes and details of financial plans and strategies.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Teacher
NYSC
Lagos, Nigeria
01.2017 - 12.2017
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Supervised learning groups of 40 students in classroom stations.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Graded and evaluated student assignments, papers and course work
INEC Presiding Officer
Osun West Senatorial By-Election
Ode Omu
07.2017 - 07.2017
- Took delivery of all election materials and equipment.
- Conducted voter’s education ahead of polling
- Coordinated all activities in polling unit including polling, sorting, counting of votes of over 1000 voters as well as announcement of election result.
- Exceeded goals through effective task prioritization and great work ethic.
Microbiologist (Intern)
Me Cure Healthcare Limited
Oshodi, Lagos
10.2015 - 01.2016
- Collected and processed over 200 specimens daily for clinical protocols.
- Collected and analyzed biological data about relationships between organisms and environment.
- Managed sampling and characterization of all allocated specimen collected for microbial analysis.
- Programmed computers to store, process and analyze data results of over 1000 specimens monthly .
- Carried out quality control assessments for all samples used in laboratory.
Education
Bachelor of Science - Microbiology
University of Ilorin
Ilorin 09.2012 - 09.2016
Skills
Excellent attention to detail
Highly organized, efficient with very strong ability to multiple tasks
Highly trainable
Ability to perform repetitive tasks with high degree of accuracy
Strong written and verbal communication skills
Software
Microsoft Excel
Microsoft Powerpoint
Data Analysis
Certification
Strategic Marketing, Godwin Consulting Ltd
Interests
Reading, Research, Meeting People and Travelling
Timeline
Data Entry and Customer Support Specialist
Self Employed ( Freelance)
06.2019 - Current
Strategic Marketing, Godwin Consulting Ltd
11-2018
Risk Advisor
Linkage Assurance Plc
09.2018 - 09.2019
Financial Planner
Law Union, Rock insurance plc
03.2018 - 09.2018
Quality Assurance and Quality Control, PRIME INTERNATIONAL RISK & SAFETY MANAGEMENT
10-2017
INEC Presiding Officer
Osun West Senatorial By-Election
07.2017 - 07.2017
Teacher
NYSC
01.2017 - 12.2017
Microbiologist (Intern)
Me Cure Healthcare Limited
10.2015 - 01.2016
Bachelor of Science - Microbiology
University of Ilorin
09.2012 - 09.2016