KANU BENJAMIN OKORO
Security Manager
Lagos,Lagos
Summary
Dynamic customer service professional with a proven track record at TSL Nigeria, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Skilled in CRM and team collaboration, consistently driving sales growth and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
TSL Nigeria
03.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Security Supervisor
NDIC Marina
03.2023 - 10.2025
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored and approved access control systems for accessibility to authorized personnel.
Patrol Officer
Technocrime Security
03.2022 - 10.2024
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Improved public trust with community engagement activities.
- Maintained a high level of physical fitness to effectively perform job duties while minimizing risk of injury on duty.
- Investigated suspicious activities, leading to prevention of potential crimes.
- Responded to emergency calls, providing timely assistance and reducing incident escalation.
- Analyzed crime trends, contributing to development of targeted patrol strategies.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Security Manager
Fidelity Bank Awolowo Road
03.2022 - 12.2023
- Investigated incidents and wrote reports.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Facility Maintenance Worker
Osborne La Palm
03.2018 - 2020
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Checked for storm damage around property and contacted supervisor with findings.
- Provided a safe working environment by adhering to established safety protocols and procedures during all maintenance activities.
Security Managee
Executive Options Nigeria Limited
01.2016 - 2017
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Coordinated protective service operations with other emergency response agencies.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
Education
Bachelor of Science - Criminology And Security Studies
National Open University of Nigeria
Lagos 11-2024
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Problem resolution
Critical thinking
Team collaboration
Customer relationship management (CRM)
Conflict resolution
Coordination
Administrative support
Timeline
Customer Service Representative
TSL Nigeria
03.2025 - Current
Security Supervisor
NDIC Marina
03.2023 - 10.2025
Patrol Officer
Technocrime Security
03.2022 - 10.2024
Security Manager
Fidelity Bank Awolowo Road
03.2022 - 12.2023
Facility Maintenance Worker
Osborne La Palm
03.2018 - 2020
Security Managee
Executive Options Nigeria Limited
01.2016 - 2017
Bachelor of Science - Criminology And Security Studies
National Open University of Nigeria