Kamor Abdulsalam
Business Manager
Hotoro, GRA
Summary
A seasoned professional with over 15 years cumulative work experience in account management, team coordination, business strategy and development, product sales, customer engagement and management, relationship and stakeholder management within the financial sector. A result-oriented individual with a track record of consistently winning, growing and managing businesses through strategic negotiations and effective customer engagements. A highly effective communicator and team leader with proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cluster Head/Zonal Business Manager
Access Bank
02.2017 - Current
- Tasked with the branch profitability, deposit mobilization, risk asset creation, excellent service delivery and perform sales of the bank's personal and business banking products through cross/up selling activities.
- Led successful projects from inception to completion, ensuring timely delivery and stakeholder satisfaction.
- Reduced operational costs through continuous improvement initiatives and resource optimization techniques.
- Trained managers on company policy and procedure for similar performance throughout cluster.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Coordinated satisfactory business hub activities through strategic customer experience management system.
- Achieved high level individual and team performance through strategic and effective management and deployment of team members.
- Aligned with different business groups and stakeholders to build strategic relationships that foster the achievement of team’s sales objectives.
- Evaluated performance metrics regularly to identify areas for improvement in customer service standards.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Conducted comprehensive competitor analysis studies that informed the development of competitive sales strategies which led to market share gains for the company's products and services.
Branch Manager/Branch Service Manager
Access Bank
01.2010 - 02.2017
- Responsible for retail product sales and retail deposit liability performance for Apapa zone along the different Strategic Business Units. Strategically achieved allocated targets in the areas of customer retention, revenue growth and profitability.
- Supervised activities of Operations’ staff, monitor and supervise vault management activities within the branch, customer service activities and administer trainings (on-the-job, etc) to ensure efficient service delivery to customers.
- Deployed the bank’s financial inclusion strategies in my market environment through product and service delivery that capture the un-banked and the under-banked.
- Enhanced customer relationship and grow customer base/volume through the provision of bespoke services to High Network Individual such as Yinka Folawiyo Group, Grimadhi and Techno Oil & Gas.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the bank as a whole.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Customer Service Team Lead
Access Bank
09.2008 - 01.2010
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Participated actively in bank-wide projects aimed at refining policies or introducing new customer service initiatives.
- Prompt customer complaints resolution and volunteered for extra shift during holidays and other busy periods to alleviate staffing shortages.
- Enhanced team productivity by providing Anti-Money Laundering and Know-Your-Customer training and coaching to Customer Service Representatives.
- Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Collated daily, weekly and monthly reports to CBN, NFIU, etc. on transaction activities at the branch particularly about customers that surpass the reporting threshold.
Education
Master of Science - Data Science Management
Rome Business School
Lagos, Nigeria 04.2001 -
MBA - Finance & Investment
Dangote Business School, Bayero University
Kano, Nigeria 04.2001 -
Bachelor of Science - Marine Sciences
University of Lagos
Lagos, Nigeria 04.2001 -
Skills
Relationship Management
undefinedCertification
Chartered Institute of Bankers of Nigeria (CIBN) – Member
Awards / Management Recognition
- Treasurer, Marine Science Students’ Association, University of Lagos (2004/2005)
- Best Graduating Student in Marine Science & Fisheries, University of Lagos (2006)
- Got an Executive Director’s commendation as I led my team to achieve 5* service ratings and satisfactory audit rating in Year 2010 at Old Ojo Branch, Access Bank
- Team Leader in the 2011 “Operation Just Cause' Bank wide project where Access Bank acquired over 1million new retail customers, declaring over N10bn profitability from retail & channels drive.
- Access Bank CEO’s Award for the Best Branch (Wharf Road Branch) in service & customer growth/acquisition in the Year 2016.
- Welfare Manager, North – West Region (Access Bank Plc, 2017 – Date).
- Long Service Award & Recognition from Access Bank in Year 2023
PROFESSIONAL TRAINING
- Building High-Performing Teams (University of Pennsylvania, USA) 2023.
- Advanced Leadership Training (Harry & Smith Consulting) 2016.
- Advanced Customer Service Training & Value Chain Management (Access Bank Training School) 2015.
- The Customer Service Journey, The Inside – Out Approach (Access Bank Training School) 2012.
- Certificate in Banking (Access Bank School of Banking Excellence) 2008
Timeline
Cluster Head/Zonal Business Manager
Access Bank
02.2017 - Current
Branch Manager/Branch Service Manager
Access Bank
01.2010 - 02.2017
Customer Service Team Lead
Access Bank
09.2008 - 01.2010
Master of Science - Data Science Management
Rome Business School
04.2001 -
MBA - Finance & Investment
Dangote Business School, Bayero University
04.2001 -
Bachelor of Science - Marine Sciences
University of Lagos
04.2001 -
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