Kamilat Folashade Jamiu
Lagos
Summary
Detail-oriented IT professional with a BSc in Computer Science and hands-on experience in technical support, troubleshooting, and system administration. Strong foundation in hardware/software installation, network maintenance, and IT service management. Proficient in handling customer support requests, diagnosing system issues, and ensuring seamless IT operations. Adept at working in fast-paced environments, collaborating with teams, and implementing best IT practices.
Overview
1
1
year of professional experience
Work History
Project Manager (NYSC Intern)
Precise Financial System
Lagos
07.2024 - 01.2025
- Assisted with the implementation and deployment of financial software solutions for clients
- Provided technical support and troubleshooting for smooth product integration
- Worked with product implementation team to configure and test software before deployment
- Conducted client training on software usage and system features
- Documented customer requirements, implementation progress and issue resolutions
- Collaborated with cross-functional teams to enhance product performance and ensure smooth project delivery
- Assisted in planning, coordinating, and executing software implementation projects
- Gained hands-on experience with Agile methodologies, project tracking tools, and risk assessment
- Supported risk assessment and mitigation planning to ensure project success
Education
Bachelor of Science - Computer Science
Ahmadu Bello University
Zaria12-2023
Skills
- Software implementation
- Technical support
- Agile methodologies
- Project tracking
- Risk assessment
- Customer relationship management
- Helpdesk and Ticketing Systems: Freshworks (incident logging, tracking, resolution)
- IT Support and Troubleshooting: Computer hardware/software maintenance, network diagnostics
- Helpdesk and Ticketing Systems: Freshworks (incident logging, tracking, resolution)
- Software and Security: Microsoft Office Suite, system configurations, antivirus updates
- Networking: LAN/WAN troubleshooting, peripheral device setup
- Soft skills: client relations, communication, teamwork, adaptability
Languages
English
First Language
Timeline
Project Manager (NYSC Intern)
Precise Financial System
07.2024 - 01.2025
Bachelor of Science - Computer Science
Ahmadu Bello University
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