Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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KALU SUNDAY UKACHUKWU

Olodi Apapa

Summary

  • Supervised a team of 30 operations service representatives, resulting in a 25% increase in customer satisfaction ratings
  • Developed and implemented a new customer service training program, which improved customer service quality by 40%
  • Coordinated the daily operations of the customer service department, resulting in a 15% reduction in customer complaints
  • Established and maintained effective relationships with customers, based on terminal improvement resulting in a 10% increase in customer retention.

Overview

24
24
years of professional experience
1
1
Certification

Work History

BUSINESS GATE OPERATIONS SUPERVISOR

MICURA SERVICEC LIMITED
01.2015 - Current
  • Duties include; Inbound Operations Outbound Operations, Barge Operations, Back Gate Operations, Rail Operations

INSPECTION CLERK

GPC GLOBAL LIMITED, APM TERMINALS
01.2013 - 01.2015
  • Inspecting Containers that comes in and also leave the Terminal to make sure they are in good condition
  • Remark every damage in the container such as Dents, bulged-out, holes, scratch, Cuts, Corner post bent, etc….both exports, imports and Empty
  • Making sure every Empty's, Exports and Imports Containers are sealed before entering and Leaving the Terminal
  • Confirming all Seals numbers to make sure it Tally with the one on the System.

NIGERIA PORT AUTHORITY, NPA
01.2000 - 01.2013
  • Stuffing and Un-stuffing of Goods items
  • Examining with Custom.

Education

BSC - Public Administration

University Of Lagos

School Certificate (WASSCE) -

West African Senior

First School Leaving Certificate (FSLC) -

Ohafia High School

Skills

  • Communication: Through my work experience, I have developed strong Communication skills, and I’m able to clearly covey points to different audiences I'm also a good listener which aids in my ability to intimately understand a situation and prepare an appropriate response
  • Problem Solving: Ability to identify problems, brainstorm and analyze answers, and implement the best solution
  • Patience Being able to maintain a calm presence to put individual at ease Leadership: I aim to be direct and collaborate with my team members by delegating tasks, leading by example and making sure they know I care
  • Record Keeping Maintained and updated records for easy access Dedication: Dedicated supervisor with strong leadership and Communication skills that allows me connect with my team more effectively and increase Productivity
  • Caring Health Care Assistant with excellent health care and community education expertise Nursed patients to health through therapeutic conversations and sessions Skilled in physical, emotional and psychological support
  • Fast-learning, results-oriented employee, utilizing organizational skills to drive business goals Possessing exceptional problem-solving and analytical skills Works effectively and efficiently in high-performing teams Results-focused employee with experience developing motivated, dependable teams Communicates and delegates effectively to aid timely, quality completion of projects

Certification

  • CERTIFICATE OF RECOGNITION.MOST OUTSTANDING MICURA INSPECTION CLERK., NIGERIA MARITIME AND ADMINISTRATION SAFETY AGENCY, 07/22/13 - 07/26/13
  • CERTIFICATE OF PROFICIENCY. SAFETY AND HEALTH IN MODERN CARGO HANDLING OPERATION.
  • CERTIFICATE OF COMPETENCY: POWER INDUSTRIAL TRUCK/FORKLIFT OPERATOR

Languages

English
Igbo

Timeline

BUSINESS GATE OPERATIONS SUPERVISOR

MICURA SERVICEC LIMITED
01.2015 - Current

INSPECTION CLERK

GPC GLOBAL LIMITED, APM TERMINALS
01.2013 - 01.2015

NIGERIA PORT AUTHORITY, NPA
01.2000 - 01.2013

BSC - Public Administration

University Of Lagos

School Certificate (WASSCE) -

West African Senior

First School Leaving Certificate (FSLC) -

Ohafia High School

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KALU SUNDAY UKACHUKWU