Kalu Junior Amah

Supports members to resolve tickets through Zendesk.

Assist members to populate ancestral names to their family tree.

Help in LDS account recovery and opening.

Assist member with technical issues accessing FamilySearch wed resources.

Assist individuals in discovering, preserving, and sharing their family history.

Help users navigate FamilySearch website, provide support through online chat, emails, phone, and participate in indexing historical records to make them freely accessible to people worldwide.

• Respond to user inquiries via chat, email, or phone in a courteous and professional manner.
• Assist with account creation, password resets, and troubleshooting.
• Guide users through the process of building family trees and attaching historical records.
• Provide instructions on using FamilySearch tools and features effectively

Responsible for mowing, trimming, and maintaining grass and landscaped areas to ensure a neat, attractive, and healthy outdoor environment.

Equipment Operation & Care

• Inspect lawn mowers and tools before use to ensure proper working condition.
• Perform routine maintenance, such as cleaning, oiling, sharpening blades, and refueling.
• Report any equipment malfunctions to a supervisor.

Safety & Compliance

• Follow all safety guidelines when operating lawn equipment.
• Wear appropriate protective gear (gloves, goggles, ear protection).
• Keep work areas safe for pedestrians and property.

Provided technical support and troubleshooting for computer systems, printers, networking equipment, and related hardware.

Printer and Peripheral Support

• Diagnose and resolve printer issues, including connectivity, driver installation, and print quality problems.
• Performed routine maintenance such as replacing toner, ink, and paper.
• Configured printers and scanners on local networks.
• Networking Support
  Troubleshoot network connectivity issues for wired and wireless connections.
  Assisted with configuration of routers, switches, and access points.
  Monitored network performance and escalate complex issues to senior technicians.
• Hardware Troubleshooting
  Diagnosed and repaired hardware issues, including faulty components (RAM, hard drives, power supplies, etc.).
  Performed hardware installations, upgrades, and preventive maintenance.
  Maintained an inventory of IT equipment and spare parts.

• Controlled, installed, and troubleshooted windows desktops in an enterprise environment.
• Configured windows internet and windows settings with 90% success rate.
• Devised users and groups, local policies, file permissions and encryption.
• Configured network settings both on premises and cloud base and led the configuration of remote desktop.
• Resolved local printer issues, performed file system backup and recovery, and started windows services.