Kafilat Omobolanle Adeyemo
Lagos,Nigeria
Summary
Accomplished professional with extensive expertise in product management, business analysis, and strategy development. Demonstrated proficiency in market research, financial analysis, and customer relationship management. Adept at digital marketing, project management, and data analysis & reporting. Proven track record in financial modelling, operations oversight, and stakeholder engagement. Skilled in client portfolio management, product lifecycle management, and risk management. Committed to enhancing customer experience through emotional intelligence and effective communication. Strong capabilities in negotiation & conflict resolution, time management & organization, critical thinking & problem solving. Experienced team leader with a focus on mentoring and strategic decision making.
Overview
14
14
years of professional experience
Work History
Product Manager (Liability Products)
Providus Bank Limited
Lagos, Nigeria
09.2023 - 01.2025
- Spearheaded HNI savings product launch, boosting LUM by 25% in one year
- Aligned liability product roadmap with bank strategy and customer demands
- Monitored user engagement, retention, and conversion to gauge product performance
- Developed user personas and journey maps for customer-centric product development
- Enhanced product offerings and managed costs to achieve 18% quarterly profit growth
- Generated actionable insights from market research for new fixed deposit offering
- Managed entire product lifecycle from concept to ongoing iteration
- Delivered quarterly performance reports to senior management, highlighting key growth areas
- Collaborated with IT, E-Business, Data Intelligence, sales, marketing, and customer service teams
- Maintained ownership of [Type] sales pipeline, sourcing and developing new business opportunities to drive sales.
Relationship Manager (SME Banking)
Access Bank Plc
Lagos, Nigeria
05.2019 - 07.2023
- Enhanced client contentment by refining service delivery
- Managed customer relationships, focusing on generating patronage and sales for bank products and services
- Developed and executed marketing campaigns and product launches across multiple channels
- Led strategic development for priority sales and stakeholder partnerships
- Maintained ongoing communication to assess and address customer financial situations
- Managed liability and ensured timely resolution of customer complaints
- Increased company liability by £2 billion within four months
- Developed and executed branch business strategies to achieve targets
- Delivered strategic solutions to enhance business performance
Segment Portfolio Manager
Diamond Bank Plc
Lagos
11.2012 - 02.2019
- Achieved 95% client satisfaction and retained key clients for two years
- Created and managed tailored investment strategies for high-net-worth clients
- Collaborated with retail and corporate banking teams to cross-sell financial services
- Ensured consistent compliance with internal and external regulations
- Delivered quarterly performance reports increasing client engagement by 30%
- Mentored junior portfolio managers, boosting team efficiency and client service responsiveness by 40%
Assistant Investor Relations Officer
Leadway Assurance Company Ltd
Lagos
05.2012 - 11.2012
- Assessed company's financial performance and identified process workflow inefficiencies
- Managed and analyzed over 50 customers, vendors, and stakeholders communications on company stocks and bonds
- Increased investor confidence by actively communicating investment strategy updates.
- Recorded and recognized all company inflows including coupons
- Researched background materials and prepared documents, reports, and presentations
Customer Service Officer
Leadway Assurance Company Ltd
Lagos
02.2012 - 05.2012
- Managed over 700 client complaints and enquiries weekly via phone and email
- Handled and resolved Customer Service Officers' reports and requests weekly from 52 branches
- Boosted online platform traffic by 60% through effective customer engagement
- Created and maintained client feedback form, boosting customer satisfaction by 25%
Account Officer
United Bank of Africa PLC
Ibadan, Nigeria
12.2010 - 09.2011
- Managed client relationships and ensured satisfaction
- Reactivated client account with £20 million deposit
- Managed data entry processes
- Opened and managed new client accounts
- Promoted banking products to clients
Education
MSc. - Economics
University Of Lagos
LagosBSc. - Economics
Bowen University
Iwo, Osun StateSkills
- Product Management
- Business Analysis & Strategy Development
- Market Research & Financial Analysis
- Customer Relationship Management
- Digital Marketing
- Project Management
- Data Analysis & Reporting
- Financial Modelling
- Operations Oversight & Stakeholder Engagement
- Client Portfolio Management
- Product Lifecycle Management
- Risk Management
- Customer Experience Management
- Emotional Intelligence
- Stakeholder Engagement & Collaboration
- Adaptability & Flexibility
- Negotiation & Conflict Resolution
- Time Management & Organization
- Effective Communication
- Critical Thinking & Problem Solving
- Team Leadership & Mentoring
- Decision Making & Strategic Thinking
Custom
Available on Request
Timeline
Product Manager (Liability Products)
Providus Bank Limited
09.2023 - 01.2025
Relationship Manager (SME Banking)
Access Bank Plc
05.2019 - 07.2023
Segment Portfolio Manager
Diamond Bank Plc
11.2012 - 02.2019
Assistant Investor Relations Officer
Leadway Assurance Company Ltd
05.2012 - 11.2012
Customer Service Officer
Leadway Assurance Company Ltd
02.2012 - 05.2012
Account Officer
United Bank of Africa PLC
12.2010 - 09.2011
BSc. - Economics
Bowen University
MSc. - Economics
University Of Lagos
Similar Profiles
Oluwatoyin AdepojuOluwatoyin Adepoju
Senior Product Manager, Head of Diaspora Banking at Providus Bank PlcSenior Product Manager, Head of Diaspora Banking at Providus Bank Plc
HANNAH ADEKANYEHANNAH ADEKANYE
Call Center/ Customer Service Representative at Providus BankCall Center/ Customer Service Representative at Providus Bank
HANNAH ADEKANYEHANNAH ADEKANYE
Online Account Opening Team at Providus BankOnline Account Opening Team at Providus Bank