Justina Chinyere Arinze
Calgary,Alberta ,Calgary,Canada
Summary
Personable and dedicated Customer Service Representative and Virtual Assistant with proven experience in client support, scheduling, and digital communication. Proficient in using productivity and collaboration tools such as Google Workspace, Microsoft Office, Zoom, and CRM platforms to manage tasks efficiently and support remote teams. Known for building strong client relationships, resolving issues quickly, and maintaining high satisfaction rates. Adaptable, detail-oriented, and tech-savvy with a passion for delivering seamless support in fast-paced, remote environments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
HVAC Specialist & Customer Service
Felimoore Nig Enterprises
Lagos , Nigeria
01.2020 - Current
- Delivered exceptional customer support by managing 15+ client service interactions weekly, addressing inquiries, service requests, and technical concerns with empathy and professionalism
- Achieved and maintained a 95%+ customer satisfaction rating through clear communication, prompt follow-ups, and issue resolution
- Simplified complex HVAC issues into understandable terms for non-technical customers, resulting in a 30% increase in service plan enrollments
- Scheduled appointments, coordinated technician dispatches, and ensured seamless communication enhancing the overall client experience
- Conducted post-service follow-up calls, securing 85%+ client retention and repeat service confirmations
- Maintained organized service records, customer files, and inventory logs using digital tools like Microsoft Excel
- Collaborated with technical teams and supported workflow coordination to reduce repeat visits and improve service timelines
- Recognized for dependability and strong multitasking in a high-demand, client-focused environment
Virtual Assistant & Customer Success Associate
Sekani Media Hub
Lagos , Nigeria
10.2018 - 11.2019
- Supported 20+ active client projects by managing calendars, coordinating tasks, and tracking deliverables to ensure smooth project flow
- Onboarded over 50 new clients, providing personalized guidance and support that built trust and improved onboarding experience.
- Maintained a 95%+ client satisfaction rate by responding promptly to concerns and offering proactive support throughout project cycles
- Scheduled and organized 100+ virtual meetings, improving team coordination and keeping all stakeholders aligned
- Streamlined email communication and document sharing, enhancing clarity and reducing response times across teams
- Managed data entry, file organization, and client updates, ensuring all records remained accurate and accessible
- Acted as the central liaison between clients and internal teams, helping translate client needs into clear, actionable tasks
- Contributed to increased client retention by fostering strong, professional relationships and consistently delivering reliable support
Education
MBA - Marketing Management
Imo State University
10.2022 - 09.2024
Bachelor Of Science - Economics
Abia State University
09.2016 - 06.2020
Skills
- Customer Service & Support
- Issue Resolution & Conflict Handling
- Data Entry & Record Management
- Microsoft Office & Google Workspace Proficiency
- CRM & Call Center Operations
- Administrative & Virtual Assistance
- Time Management & Task Prioritization
- Problem-Solving & Critical Thinking
- Risk Awareness & Situational Judgment
- Communication & Interpersonal Skills
- Client Relationship Management
- Tech-Savvy & Adaptable in Remote Environments
Certification
- Certificate of Achievement – Virtual Assistant (ALX Africa)
- Certificate of Completion – IT Essentials (CISCO Academy)
- Certificate of Completion – Career Essentials in Generative AI (Microsoft & LinkedIn)
Languages
English
Proficient (C2)
C2
Timeline
MBA - Marketing Management
Imo State University
10.2022 - 09.2024
HVAC Specialist & Customer Service
Felimoore Nig Enterprises
01.2020 - Current
Virtual Assistant & Customer Success Associate
Sekani Media Hub
10.2018 - 11.2019
Bachelor Of Science - Economics
Abia State University
09.2016 - 06.2020