Justina Ogochukwu Obunike
Abuja,Nigeria
Summary
Results-driven office team leader with strong administrative background. Evaluates and improves team performance with proactive mindset. Consistently enforces policies and tackles process inefficiencies.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Front Office Manager
Grand Pela Hotel and Suites
Durumi, Nigeria
05.2021 - 01.2025
- Manage front desk operations, ensuring seamless guest experiences and timely issue resolution
- Supervise and support office staff, fostering a culture of excellence and teamwork
- Develop and implement strategies to enhance guest satisfaction, loyalty, and retention
- Analyze operational metrics, identifying areas for improvement and implementing corrective actions
Guest Relations Officer
Grand Pela Hotel and Suites
Durumi, Nigeria
05.2020 - 04.2021
- Coordinated guest arrivals, departures, and special requests, ensuring personalized experiences
- Provided exceptional customer service, addressing guest concerns and promoting loyalty
- Collaborated with departments to ensure seamless service delivery and resolve guest issues
Credit Officer
Grand Pela Hotel and Suites
Durumi, Nigeria
11.2019 - 04.2020
- Managed accounts receivable, monitoring incoming payments and ageing debtors
- Compiled group billing, minimized AR outstanding balances, and maintained accurate records
General Cashier
Grand Pela Hotel and Suites
Durumi, Nigeria
04.2019 - 10.2019
- Prepared bank drop sheets, maintained cash receipts journals, and balanced batches
- Collected cash and cheque collections, ensured prompt payroll matters, and maintained accurate records
Education
MSc - Business Administration
Imo State University
NigeriaBSc - Mass Communication
Enugu State University of Science and Technology
Skills
- Excellent interpersonal communication skills
- Excellent written communication skills
- Excellent oral communication skills
- Strategic thinking
- Problem-solving abilities
- Ability to prioritize work
- Ability to meet deadlines
- Ability to adapt to changing environments
- Proficient in Microsoft Office
- Proficient in hotel management software
- Proficient in customer relationship management systems
Custom
Available upon request.
Languages
English
Fluent
Timeline
Front Office Manager
Grand Pela Hotel and Suites
05.2021 - 01.2025
Guest Relations Officer
Grand Pela Hotel and Suites
05.2020 - 04.2021
Credit Officer
Grand Pela Hotel and Suites
11.2019 - 04.2020
General Cashier
Grand Pela Hotel and Suites
04.2019 - 10.2019
BSc - Mass Communication
Enugu State University of Science and Technology
MSc - Business Administration
Imo State University
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