Open To Work
JUSTINA OBUNIKE
Galadimawa
Summary
Results-driven professional with expertise in customer engagement, budgeting, and forecasting, complemented by a strong foundation in basic accounting knowledge. Demonstrates exceptional emotional intelligence and strategic planning abilities to deliver customer service excellence and drive organisational success. Proficient in social media updating to enhance brand presence and communication. Committed to leveraging skills to support business growth and operational efficiency.
Overview
7
7
years of professional experience
Work History
OFFICE MANAGER
Dr. Physiq Health & Wellness Centre
Abuja
04.2025 - Current
- Oversee daily office functions, including facilities maintenance and equipment repairs, to ensure a safe, efficient, and productive work environment.
- Lead and mentor administrative staff (receptionists, nurses, spa team, etc.), assigning tasks, conducting performance reviews, and coordinating training.
- Manage office-related budgets (supplies, services), process invoices, and identify cost-saving opportunities.
- Act as the primary contact for building management; ensure compliance with health, safety, and fire regulations; conduct drills and maintain emergency plans.
- Oversee front office operations, maintain professional reception standards, manage visitor access systems, and coordinate VIP/client relations.
FRONT OFFICE MANAGER
Grand Pela Hotels & Suites
Abuja
05.2021 - 03.2025
- Facilitated performance tracking by compiling and reviewing daily reports, logs, and contingency lists in PMS.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Assisted guests during their stay, creating a positive experience.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Conducted regular performance reviews, promoting continuous improvement amongst staff members.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels, and inventory availability.
- Managed room bookings, resulting in smooth check-in and check-out processes.
- Trained new staff members to uphold service standards.
GUEST RELATIONS MANAGER
Grand Pela Hotels
Abuja
04.2020 - 05.2021
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Conducted market research to understand customer base and enhance products.
- Maximized sales revenue growth by successfully identifying and capitalizing on cross-selling opportunities.
- Created seasonal events and campaigns to inspire guests and elevate experiences.
- Resolved customer complaints effectively, resulting in maintained brand loyalty.
- Achieved increased return visits with excellent customer relationship management skills.
CREDIT OFFICER
Grand Pela Hotels & Suites
Abuja
10.2019 - 04.2020
- Collaborated with cross-functional teams, fostering a conducive work environment.
- Documented client applications for personal, business, and debt drive.
- Prepared documentation on loan repayment feasibility.
- Optimized customer service communication by maintaining accurate applicant records in company CRM.
GENERAL CASHIER
Grand Pela Hotels & Suites
Abuja
04.2019 - 10.2019
- Redeemed stamps and vouchers against transactions.
- Resolved customer complaints and answered queries about store products.
- Ensured baskets, bags, and trolleys were available for customers and did not obstruct aisles or entrances.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Trained and mentored new cashiers and clerks in correct processes.
Education
Master of Business Administration (MBA) - Business Administration
Imo State University
Nigeria09.2023
Bachelor of Arts - Mass Communication
Enugu State University of Science and Technology
Nigeria01.2016
Skills
- Customer engagement
- Basic accounting knowledge
- Budgeting and forecasting
- Emotional intelligence
- Social media updating
- Customer service excellence
- Strategic planning
Personal Information
Hobbies: Communication, Singing, Listening, Reading, Traveling
Timeline
OFFICE MANAGER
Dr. Physiq Health & Wellness Centre
04.2025 - Current
FRONT OFFICE MANAGER
Grand Pela Hotels & Suites
05.2021 - 03.2025
GUEST RELATIONS MANAGER
Grand Pela Hotels
04.2020 - 05.2021
CREDIT OFFICER
Grand Pela Hotels & Suites
10.2019 - 04.2020
GENERAL CASHIER
Grand Pela Hotels & Suites
04.2019 - 10.2019
Master of Business Administration (MBA) - Business Administration
Imo State University
Bachelor of Arts - Mass Communication
Enugu State University of Science and Technology