Certificate of Proficiency in Computer
Justina Effiom
Lagos
Summary
Proven Corporate Account Manager with a track record of driving revenue growth and enhancing customer satisfaction at 9Mobile. Expert in contract negotiation and account management, adept at leveraging product knowledge and sales strategy to secure and retain high-profile accounts. Achieved high customer retention rates through exceptional problem-solving and relationship-management skills.
Overview
1
1
2
2
Soft Skills for Sales Professionals
3
3
The Secrets to Success at Work
4
4
Sales Strategies and Approaches in a New World of Selling
Work History
Corporate Account Manager
9Mobile
Lagos
- Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to the overall success of the company.
- Provided comprehensive reporting on account performance indicators to senior leadership for informed decision-making processes.
- Contributed to the development of sales collateral and presentations that effectively communicated the value proposition of products and services, enhancing client understanding and buying.
- Partnered with product development teams to ensure client feedback was incorporated into future offerings for better market fit.
- Retained a high percentage of existing accounts through proactive relationship management efforts, and excellent customer support services.
- Collaborated with managers to provide customer feedback, and recommend operational changes to meet emerging trends.
- Built credibility and trust among clients through consistent communication, problem-solving efforts, and a focus on delivering value-added solutions.
ExxonMobil Producing Nigeria Sales Administrator
EMTS-Etisalat Nigeria
Ibeno
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to the overall team success rates' increase in delivered projects.
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Analyzed user feedback to identify areas for improvement, leading to the development of more user-friendly software updates.
- Developed comprehensive software solutions for clients, leading to improved operational efficiency.
- Negotiated with vendors for software tools and services, achieving cost savings without compromising on quality.
Customer Care Executive
EMTS-Etisalat Nigeria
Kano
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Streamlined customer support processes for improved call handling times and resolutions.
- Collaborated with cross-functional teams to address complex customer concerns, and provide comprehensive solutions.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
- Achieved high customer satisfaction ratings, consistently meeting and exceeding service benchmarks.
Classroom Teacher
National Youth Service Corp
Kano
- Collaborated with colleagues to develop cross-curricular lesson plans, increasing students' understanding of how subjects interconnect.
- Conducted small group interventions for struggling learners, providing targeted support that led to increased academic achievement.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Championed inclusionary practices within the classroom setting by accommodating the diverse needs of students with special education plans or language barriers, enabling them to succeed alongside their peers in mainstream classrooms.
- Prepared quizzes, tests, and examinations to gauge how well students were learning.
Education
Bachelor of Arts - French
University Of Calabar
CalabarBachelor of Arts - Programme D'information Linguistique Bilingue
Université De Youndé 1
CameroonSkills
- Product knowledge
- Customer satisfaction
- Sales strategy
- Revenue generation
- Customer retention
- Contract negotiation
- Account management
Certification
- Certificate of Proficiency in Computer
- Soft Skills for Sales Professionals
- The Secrets to Success at Work
- Sales Strategies and Approaches in a New World of Selling
Languages
English
First Language
French
Advanced (C1)
C1
Spanish
Beginner
A1
Timeline
- Certificate of Proficiency in Computer
- Soft Skills for Sales Professionals
- The Secrets to Success at Work
- Sales Strategies and Approaches in a New World of Selling
Corporate Account Manager
9Mobile
ExxonMobil Producing Nigeria Sales Administrator
EMTS-Etisalat Nigeria
Customer Care Executive
EMTS-Etisalat Nigeria
Classroom Teacher
National Youth Service Corp
Bachelor of Arts - French
University Of Calabar
Bachelor of Arts - Programme D'information Linguistique Bilingue
Université De Youndé 1
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