Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
JUNIA OKEREKE

JUNIA OKEREKE

RETAIL SALES // CUSTOMER CARE // BAKER
ASABA. DELTA STATE

Summary

PROFILE SUMMARY CONTACT Dedicated and organized results-driven Retail Sales Manager with 5 years of experience managing high-value company. Retail Sales Manager with wealth of experience in building client rapport and driving business success. Offering strategic marketing expertise, exceptional planning abilities and in-depth Mobil market understanding. Forward-thinking and responsive with solid record of success in diverse environments. I am proficient at working with team members to achieve set target and maximize profit margin. I am Skilled at finding solutions to complex problems as they arise to ensure progresses with minimal impact on schedule and budget. Am a Proven leadership ability, and an effective communicator at all levels within the organization. Create an ambience atmosphere and positive customer experience at the bakery counter. Monitoring of ingredient expiring dates to avoid it been used to bake and arranging their use accordingly. Managing the baking goods and ingredients inventories in order to request for purchase of stocks as at when due. Making sure that the kitchen and its environment are hygienically cleaned up at the close of business and prepare for the next business day. Making sure I report any low baked goods stock to the baker in a timely manner. Competent

Overview

18
18
years of professional experience
7
7
years of post-secondary education
4
4
Certifications

Work History

Retail Sales Manager

POINTEK
Asaba
04.2018 - Current
  • Managing the affairs of staff making sure they are smartly dressed and customers are politely attended to their complaints, requests and comments
  • Overseeing the operations of the stores
  • Ensuring the availability of stocks and prices of stocks are friendly for customers and at the same time getting good profit margins
  • Schedule shift for staff
  • Train new Employees for optimum services
  • Monitoring shelve stocks and stock displays, and the general appearance of the store for ambiance atmosphere
  • Motivating employees to achieve targets
  • Creating marketing campaigns to push sales.
  • Train sales associates in product specifications.
  • Ensuring that sales incentives are duly paid.
  • Ensure team work to achieving common goal thereby increase in sales and customers satisfactions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Bakery Assistant

Dotsycakesnall
Asaba
02.2011 - 01.2018
  • Washed dishes and sanitized prep area at end of each shift.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Followed production chart to keep hot, fresh products available daily.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Taking orders from customers thereby advising them on baked goods.
  • Taking orders from customers and process returns. Neatly packaging purchased items after weighing and pricing it for the customer, as well as processing payments.
  • Create an ambience atmosphere and positive customer experience at the bakery counter.
  • Monitoring of ingredient expiring dates to avoid it been used to bake and arranging their use accordingly.
  • Serve 50 -100 bakery customers daily with professional and effective customer service.
  • Ensures all food is prepared fresh and is of the highest quality.
  • Managing the baking goods and ingredients inventories in order to request for purchase of stocks as at when due.
  • Making sure that the kitchen and its environment are hygienically cleaned up at the close of business and prepare for the next business day.
  • Making sure I report any low baked goods stock to the baker in a timely manner.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.

Customer Service Representative

Reltel/Zoom Mobile
lagos island
10.2005 - 01.2010
  • Attend to customers that have questions or challenge with a product or service both online and offline through calls and emails
  • Educate customer about our products especially the newly launched product
  • Maintain a prompt respond to customer inquiries
  • Sales of airtime voucher to customers
  • Always communicating and coordinating with colleagues as necessary
  • Providing feedback and reviews from customer to the management on our products to improve where necessary
  • Assist with service upgrade
  • Implement prepaid products in accordance with best practice
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed and updated databases to handle customer data.

Education

B Engr - Elect/Electronics Engr

Enugu State University of Science And Technology, St. Cyprian Special Science School
Enugu State, Nigeria
09.1998 - 11.2002

High School Diploma -

St. Cyprian Special Science School, Nsukka
Enugu State, Nigeria
09.1991 - 07.1994

Skills

Active listeningundefined

Accomplishments

  • Set up a Project/Operations procedure and system
  • Reduced the cost of phones at end of life to push sales
  • Successfully met the desired target consecutive that earned the company incentive
  • Was able to expand some locations and more branches
  • Successfully met all project deadlines for 2 years in a row
  • Implemented a third-party outreach system, increasing the efficiency of coordination
  • Received accolades for efficiently and effectively managing locations am assigned.

Certification

Basic HSE Level I

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Retail Sales Manager

POINTEK
04.2018 - Current

Bakery Assistant

Dotsycakesnall
02.2011 - 01.2018

Customer Service Representative

Reltel/Zoom Mobile
10.2005 - 01.2010

B Engr - Elect/Electronics Engr

Enugu State University of Science And Technology, St. Cyprian Special Science School
09.1998 - 11.2002

High School Diploma -

St. Cyprian Special Science School, Nsukka
09.1991 - 07.1994
JUNIA OKEREKERETAIL SALES // CUSTOMER CARE // BAKER