Accomplished Senior Business Analyst with 14+ years of experience driving process improvements, leading cross-functional teams, and aligning business and IT initiatives to deliver bottom-line results. MBA graduate skilled in Agile (Scrum/Kanban) methodologies, requirements gathering, data analysis, and project management. Proven track record of success in diverse industries including telecommunications, financial services, healthcare, and government.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
ZOVAYA
Bowie, MD
01.2016 - 1 1
(Remote)
Partnered with Product Management to translate business requirements into user stories, driving system enhancements using Agile methodologies
Conducted stakeholder meetings, performed requirements analysis, and ensured alignment between delivered solutions and business needs
Created ad hoc reports, managed JIRA backlogs, and generated Tableau dashboards to drive continuous improvement
Provided vendor support, developed training documentation, and coordinated knowledge transfer sessions
Key Achievement:
Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables
Infrastructure Analyst
Advance Auto Parts
10.2012 - 12.2015
Supported enterprise-wide business & operations to enable SAFE delivery prioritization and process improvements
Collaborated with leadership, Change Management, Data, and Architecture teams to align on process and platform changes
Identified and analyzed user requirements to improve processes, recommend solutions, and assist with implementation
Performed UAT testing and contributed to the development of IT policies and procedures
Senior Business Analyst & Business Improvement Consultant
COMSYS, MANPOWER
01.2002 - 08.2012
Multiple Locations
Drove process and data quality improvements for Reuters account, delivering annualized savings of £4.1M
Managed $10M system and process upgrade project, ensuring SDLC compliance
Facilitated requirements gathering workshops, documented functional requirements, and conducted testing
Ensured Sarbanes-Oxley compliance and identified improvement areas through Six Sigma audits