Summary
Overview
Work history
Education
Skills
Languages
Timeline
BusinessAnalyst
JULIUS ABIGAIL

JULIUS ABIGAIL

No. 8, Oriola Street Gbagada Road,Lagos State, Nigeria,+2348132111902

Summary

A results-oriented and dedicated managerial professional with exceptional analytical, communication, and organizational abilities. Proficient in data analysis with a comprehensive background in statistical methodologies, programming languages, and data visualization tools. Expertise lies in extracting actionable insights from complex datasets, employing advanced analytical techniques. Skilled in identifying trends, patterns, and correlations to drive informed business decisions. Proven track record of delivering impactful solutions through data-driven strategies, optimizing processes, and enhancing organizational performance. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

2
2
years of professional experience

Work history

Business operations manager

FLUX
Lagos , nigeria
11.2023 - Current
  • Streamlined processes to improve and optimize office operations.
  • Analyzed operations data to identify process gaps and successfully implement change.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Planned revenue generation strategies designed for growth.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Represented organizations at seminars, conferences, and business events.
  • Supervised daily operations, acting as a point of contact for any queries or obstacles.
  • Cultivated a continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
  • Analysed and resolved complex resource management issues for optimized scheduling.
  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Established and communicated daily priorities to guide team activities.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost control strategies to meet objectives.
  • Controlled resources by department or project and tracked with the use of the Zoho project.
  • Created a digital file classification system for company-wide use.
  • Led overall direction, coordination, and evaluation of department functions.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Coordinated hiring, recruitment, and training strategies to build a successful administrative team.
  • Analyzed financial data to track and achieve budget targets.
  • Organized financial and operational data to help with yearly budgeting and planning.
  • Liaised with management to align daily operations with overarching priorities.
  • Established clear budgets and cost control strategies to meet objectives.

Data analyst/entry

freelancer
worldwide, worldwide
08.2022 - 10.2023
  • Improved data integrity with rigorous auditing and cleansing of Microsoft Excel.
  • Adept use of Pivot table and other visualization tools such as PowerBi and SQL.
  • Developed dashboards that increased insights, interpretations, and predictions for improved forecasting.
  • Implemented data workflows to streamline automated Power BI and Databricks input.
  • Applied mathematical principles, models, and techniques to diverse sectors.
  • Analyzed large datasets, drawing meaningful conclusions and providing actionable recommendations.
  • Verified and input data from external sources, confirming accuracy before integration.
  • Mined data to identify trends and inform business decision-making processes.
  • Coordinated cross-functional teams in delivering data input, extraction, and analyses.
  • Interpreted statistical data and prepared findings for publication.
  • Read and summarised new and complex mathematical information to inform decision-making.
  • Fostered integrated and open collaborations to co-create shared value research and innovations.
  • Generated reports from extracted data for analyses.
  • Designed questionnaires to support logical data acquisition and analysis.
  • Planned and organized surveys and other statistical collections for data analysis.
  • Entered information into data storage and data retrieval systems for processing.
  • Highlighted process improvement opportunities to streamline database management and analysis.
  • Presented data insights and highlighted improvement opportunities aligned with business strategy.
  • Created bespoke reports according to requests, presenting clear, informative data insights.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Analyzed data and information to identify issues and create tailored solutions.
  • Supported team by demonstrating respect and willingness to help.
  • Analyzed management issues to assess productivity and suggest math-based solutions.

Store Supervisor

WIKABANI VENTURE LIMITED, THE PALMS SHOPPING MALL
2019 - 2022
  • Collaborated across cross-functional teams (Admin, Sales, Accounts) to create and compile sales reports, aiding auditors, ensuring proper documentation, safekeeping, and reconciling all expenses.
  • Devised and executed strategies to elevate retail staff performance by providing coaching, conducting performance appraisals, offering constructive feedback, and tailoring approaches individually, ultimately fostering productivity and bolstering customer satisfaction.
  • Directed inventory oversight and managed new stock registration, proactively reporting on low inventory levels to maintain adequate stock and uphold higher operational standards.
  • Supervised day-to-day store operations, formulating strategies aimed at optimizing efficiency and productivity within the establishment.
  • Managed daily accounts, including POS card sales settlements, cash management, and POS sales reconciliation, ensuring balanced receivables and preventing financial losses.
  • Scheduled staff rotas to meet business demands within budget.
  • Retained knowledge of current and new stock to resolve staff and customer queries.
  • Mentored staff on handling and resolving customer concerns.
  • Encouraged teams to increase newsletter sign-ups, building promotion opportunities.
  • Updated pricing and promotions to fulfill store goals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Trained team to upsell products and navigate POS systems.
  • Led daily operations to maintain smooth store running.
  • Redesigned store layouts to improve customer flow, maximizing footfall opportunities.
  • Engaged with suppliers to facilitate smooth delivery schedules.
  • Attended to customer needs promptly, leading shop teams by example.
  • Handled escalated customer concerns to build retention.
  • Kept inventories updated to enable timely stock reorder and replenishment.
  • Logged transaction reports for up-to-date sales records.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked flexible hours, covering nights, weekends, and bank holidays.
  • Replenished stock and processed deliveries to maximize product availability.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Displayed energy and enthusiasm in a fast-paced environment.
  • Forecasted sales trends to plan team resourcing.
  • Developed appropriate resources to meet the needs of diverse audiences.
  • Delivered high-quality results within budget and timeframe targets.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Kept appropriate stock levels to match expected demand.
  • Designed digital and print materials to engage audiences.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Oversaw daily operations to achieve high productivity levels.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Online Customer Care Representative

E-NETWORK BUSINESS INNOVATION,
OJODU-BERGER, LAGOS STATE
2017 - 2019
  • Coordinated and monitored purchase orders in alignment with client specifications, engaging in multiple client interactions to ensure timely delivery and satisfaction.
  • Oversaw daily client services encompassing service marketing, decision-making, order confirmation, and tracking, ensuring operational excellence.
  • Cultivated growth-oriented customer relationships by showcasing product expertise, assisting in decision-making, and actively promoting marketing and sales initiatives.
  • Increased revenue by acquiring new customers and determining the need to offer relevant products.
  • Proactively contacted prospective customers to increase sales.
  • Understood market conditions, responding to fluctuations impacting sales.
  • Maintained expert product knowledge for persuasive, reliable customer guidance.
  • Broadened customer bases to meet demanding sales territory targets.
  • Adapted sales techniques to specific clients and promoted products based on individualized value-added client needs.
  • Presented proposals and pitches to engage clients with new campaign ideas.
  • Evaluated sales team performance and identified barriers to achieving KPIs.
  • Liaised with suppliers and product manufacturers to action customer feedback improvements.
  • Secured sales contracts that achieved client requirements and company profit margins.
  • Built lasting relationships with clients through customer service interactions.
  • Provided exceptional customer care to uphold brand standards and reputation.
  • Collected and processed payments.
  • Monitored market activity to remain ahead of competitors with innovative sales campaigns.
  • Identified value-add opportunities within client accounts to grow revenue.

Education

Bachelor of Science in Economics -

UNIVERSITY OF LAGOS,
AKOKA, LAGOS STATE
01-2022

National Diploma in Accounting -

KWARA STATE POLYTECHNIC
KWARA STATE
01-2017

Skills

  • Proficient in Microsoft Office Suite
  • Proficient in Microsoft Excel
  • Proficient in PowerBI visualization
  • Familiar with customer service tools like, live chat, Zendesk, Tawk, etc…
  • Familiar with social media marketing
  • Familiar with online marketing and phone conversation
  • Familiar with inventory management and operations processes
  • Adept at administrative and operations management
  • Excellent client relationship management and communication skills
  • Familiar with accounts reconciliation and bookkeeping
  • Strong analytical and problem-solving skills
  • Knowledge of ZOHO ONE
  • Customer-focused
  • Public relation
  • Time management
  • Profit and loss analysis
  • Policies and procedures implementation
  • Strategic planning
  • Financial and cash flow analyses
  • Strategic research
  • FMCG expertise
  • Cost reduction and containment
  • Maintenance planning
  • Physical resource management

Languages

English
Native language
English
Native

Timeline

Business operations manager

FLUX
11.2023 - Current

Data analyst/entry

freelancer
08.2022 - 10.2023

Store Supervisor

WIKABANI VENTURE LIMITED, THE PALMS SHOPPING MALL
2019 - 2022

Online Customer Care Representative

E-NETWORK BUSINESS INNOVATION,
2017 - 2019

Bachelor of Science in Economics -

UNIVERSITY OF LAGOS,

National Diploma in Accounting -

KWARA STATE POLYTECHNIC

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JULIUS ABIGAIL