Juliet Onyema
Lekki
Summary
Seasoned Virtual Executive Assistant with demonstrated experience in providing efficient administrative support to busy executives. Possess strong organizational skills, adept at managing calendars, coordinating travel arrangements, and handling high volumes of incoming communication. Known for ability to maintain confidentiality and discretion while working remotely. Previous roles have emphasized problem-solving capabilities, initiative-taking behavior and proactive approach towards tasks to ensure smooth operation of executive offices.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Virtual Executive Assistant
Edublack Holdings
United Arab Emirates , Dubai
07.2021 - 11.2023
- Managed scheduling and calendar organization for executives.
- Coordinated travel arrangements and itineraries for team members.
- Assisted in preparing meeting agendas and materials for discussions.
- Maintained communication with clients through email and phone correspondence.
- Organized digital files and documents for easy access and retrieval.
- Handled confidential information with discretion and professionalism.
- Compiled data from various sources into spreadsheets for analysis purposes.
Customer Service Representative Manager
Misaco Fashion home
United States , New York City
01.2018 - 07.2020
- Supervised customer service team to ensure high-quality support.
- Developed training programs for new representatives and existing staff.
- Implemented feedback systems to enhance customer interactions and satisfaction.
- Resolved escalated customer complaints efficiently and professionally.
- Coordinated schedules and managed workload for optimal team performance.
Customer Service Representative
Eko hotel
Lagos, Nigeria
08.2016 - 09.2017
- Assisted guests with inquiries and provided information about hotel services.
- Resolved customer complaints efficiently and maintained a positive guest experience.
- Processed reservations and managed room assignments for incoming guests.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Maintained knowledge of hotel policies to address guest concerns effectively.
Education
Bachelor of Science - Business Administration And Management
University of Nigeria Nusska
Enugu , Nigeria 07.2016 - 08.2019
HND - Food Science
Federal Polytechnic Nekede Owerri
Owerri , Nigeria 01.2010 - 03.2014
Skills
- calendar management
- travel coordination
- document organization
- data analysis
- Email management
- Appointment Setter
- customer relationship management
- time management
- Spreadsheet creation
- CRM management
- Project management
- Bookkeeping
- Travel administration
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Hotspot CRM Certification
- Customer Service Software Certification
- Service Hub Software Certification
- Inbound Service Certification
- Social Media Marketing Certification
- Email Marketing Certification
- Inbound Marketing Certification
Timeline
Virtual Executive Assistant
Edublack Holdings
07.2021 - 11.2023
Customer Service Representative Manager
Misaco Fashion home
01.2018 - 07.2020
Customer Service Representative
Eko hotel
08.2016 - 09.2017
Bachelor of Science - Business Administration And Management
University of Nigeria Nusska
07.2016 - 08.2019
HND - Food Science
Federal Polytechnic Nekede Owerri
01.2010 - 03.2014