Juliet Nwadiogbu
Virtual Assistant
Onitsha,Port harcourt
Summary
PROFILE SUMMARY
Highly dedicated, ambitious, disciplined, an advocate for excellence & productivity, Seeking to work with a vision-driven organization in order to utilize current knowledge and experience in administration, customer service and virtual support. Having strong initiative, detail-orientation, and time management skills in problem solving. Seeking a position in a fast-paced and challenging environment; offering proven customer service skills and ability to execute all tasks with high level of accuracy, discretion, and professionalism. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Relations Officer
Danmedics Limited
Lagos
01.2018 - 01.2021
- Managed orders and resolved customers’ queries on products and services
- Provided solutions and prioritized client’s needs and demands
- Proficiently managed general administrative duties within office including: filing documents and attending meetings.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 75% increase in sales.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Maintained statistical database of customers using excel for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Laboratory Assistant
GTCO Calscan Nig Limited, Imo
Imo
01.2014 - 01.2017
- Established needs of users and monitored user access and security
- Monitored performance and managed parameters in order to provide fast responses to front-end users
- Considered both back-end organization of data and front-end accessibility for end-users
- Maintained effective records and administration
- Communication and correspondence
- Tracked collected items by initialing, dating, and noting times of collection.
- Managed over 50 customer calls per day
Education
Bachelor of Arts - Religious and Cultural Studies
University of Port Harcourt
NigeriaSkills
- Technical skills: Microsoft tools: MS word, Excel, Power Point Data entry, google docs, Analytical skills project management, Internet research, Microsoft teams, zoom, google hangout
- Soft skills: People management, Customer service, Time management, decision making, communication skills, confidentiality, cultural fluency, collaboration, innovative and technology driven
- Multi-line phone talent, Social media knowledge, Transcription and dictation
- Strategic sales knowledge and support
- Inbound and Outbound Calling
Certification
ALX Training & certification as a Virtual Assistant |2022
Timeline
Customer Relations Officer
Danmedics Limited
01.2018 - 01.2021
Laboratory Assistant
GTCO Calscan Nig Limited, Imo
01.2014 - 01.2017
Bachelor of Arts - Religious and Cultural Studies
University of Port Harcourt
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