Networking
Juliet Martins
Cabin Crew Trainer
Ikeja,Lagos
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Customer-minded professional committed to safety and service. Adept at enhancing passenger experiences and safety.
Accomplished professional trained in safety procedures for aviation industry.
Overview
20
20
years of professional experience
7
7
Certifications
1
1
Language
Work History
Cabin Crew Instructor
Dana Airline Limited
01.2024 - Current
- Maximized learning opportunities using multimedia resources, role-plays, simulations, and group activities.
- Delivered dynamic presentations on various topics such as emergency procedures, customer service, security, and first aid.
- Supported recruitment process by conducting interviews with prospective candidates assessing their suitability for cabin crew roles.
- Maintained accurate records of trainee progress, providing timely updates to relevant stakeholders.
- Assisted in updating training materials based on industry regulations changes, maintaining accurate information at all times.
- Ensured smooth transitions between theoretical lessons and hands-on practice sessions for seamless knowledge retention.
- Conducted regular evaluations of course content to ensure continued relevance to airline operations and standards.
- Taught new team members correct procedures for all areas of operations.
Cabin Crew Line Trainer
Dana Airline Limited
01.2019 - Current
- Carry out Line Check assessments for Cabin Crew
- Carry out Line Training for new Cabin Crew members
- Carry out classroom service training during initial and recurrent trainings
- Analyzed team performance and identified opportunities for additional training.
- Monitors service standards/need and makes recommendations to Cabin Services Management on adjustments/ improvements to be made.
- Monitored participant workflow and behaviors throughout training process.
- Conducts regular line service audits to ensure standards are maintained
- Monitors uniform/grooming standards for Cabin Crew and makes recommendations to Cabin Services Management as necessary.
- Trained and mentored over 90 new personnel hired to fulfill various roles
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Analyzed team performance and identified opportunities for additional training
- Monitored participant workflow and behaviors throughout training process
Cabin Crew Member/ Flight Purser
Dana Airline Limited
10.2008 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight
Junior Customer Service Executive
QUANTUM VOICE SYSTEMS LIMITED
07.2008 - 09.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Prioritized tasks effectively, balancing multiple responsibilities while maintaining strong focus on quality service delivery.
- Record Keeping
- Championed continuous improvement initiatives, actively seeking ways to enhance effectiveness and efficiency of customer service processes.
Assistant Account Officer
Alalaye Communication Limited
03.2004 - 01.2005
- Collaborated with accounting team to analyze financial data, identify trends, and provide insights for business planning.
- Assisted in cash flow management through accurate forecasting and timely collection of outstanding receivables.
- Customer Relations (Queries and Enquires)
Education
Full Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
Ogbomoso, Oyo State, Nigeria 04.2001 -
Sub Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
Ogbomoso, Oyo State, Nigeria 04.2001 -
SSCE -
Oregun High School
Lagos, Nigeria 04.2001 -
Saint Peters Primary School
Lagos, Nigeria1993
Skills
Flexibility
Technical knowledge
Motivational Techniques
Cross-cultural awareness
Workplace Safety
Team leadership and supervision
Insightfully trained in use of Microsoft, Windows Applications which include Microsoft Word and Power point
Proactive
Ability to adjust to change and challenges
Good Team player
Diligent
Accomplishments
·Excellence Award 2023 Dana Airlines
·Overall outstanding performance 2019 Dana Airlines
·Prize recipient , Overall Best Student in Literature 1999
·Editor, Press club 1998 – 1999
·Member, Action Health Incorporated youth center, Ifako Lagos State .1994 till Date
·Importance of communication in an organization: A case study
of the Ministry of works Ogbomosho 2006
·Performance Appraisal as a tool
of motivation in an organization 2003
Certification
Initial Instructional Techniques ITS London, UK
Hobbies
Researching, Reading, Travelling, Movies and Interacting with people
Aircrafts Rated
• Boeing 737 -300/800
• MD-80/83
• Lear Jet – Corporate Charter
• HS-125
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Cabin Crew Instructor
Dana Airline Limited
01.2024 - Current
Initial Instructional Techniques ITS London, UK
01-2024
Cabin Safety For Instructors Course ITS London, UK
01-2024
CRM Trainer Course ITS London, UK
01-2024
MD83 Recurrent Course ITS London, UK
01-2024
Aviation Medicine for Instructors Course ITS London, UK
01-2024
Boeing 737 300/400/500 & NG ITS London, UKConversion Course
01-2024
Human Performance and Limitations CBT ITS London, UK
01-2024
Cabin Crew Line Trainer
Dana Airline Limited
01.2019 - Current
Cabin Crew Member/ Flight Purser
Dana Airline Limited
10.2008 - Current
Junior Customer Service Executive
QUANTUM VOICE SYSTEMS LIMITED
07.2008 - 09.2008
Assistant Account Officer
Alalaye Communication Limited
03.2004 - 01.2005
Full Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
04.2001 -
Sub Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
04.2001 -
SSCE -
Oregun High School
04.2001 -
Saint Peters Primary School