Networking
Juliet Martins
Cabin Crew Trainer
Ikeja,Lagos
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Customer-minded professional committed to safety and service. Adept at enhancing passenger experiences and safety.
Accomplished professional trained in safety procedures for aviation industry.
Overview
20
20
years of professional experience
7
7
Certifications
1
1
Language
Work History
Cabin Crew Instructor
Dana Airline Limited
2024.01 - Current
- Maximized learning opportunities using multimedia resources, role-plays, simulations, and group activities.
- Delivered dynamic presentations on various topics such as emergency procedures, customer service, security, and first aid.
- Supported recruitment process by conducting interviews with prospective candidates assessing their suitability for cabin crew roles.
- Maintained accurate records of trainee progress, providing timely updates to relevant stakeholders.
- Assisted in updating training materials based on industry regulations changes, maintaining accurate information at all times.
- Ensured smooth transitions between theoretical lessons and hands-on practice sessions for seamless knowledge retention.
- Conducted regular evaluations of course content to ensure continued relevance to airline operations and standards.
- Taught new team members correct procedures for all areas of operations.
Cabin Crew Line Trainer
Dana Airline Limited
2019.01 - Current
- Carry out Line Check assessments for Cabin Crew
- Carry out Line Training for new Cabin Crew members
- Carry out classroom service training during initial and recurrent trainings
- Analyzed team performance and identified opportunities for additional training.
- Monitors service standards/need and makes recommendations to Cabin Services Management on adjustments/ improvements to be made.
- Monitored participant workflow and behaviors throughout training process.
- Conducts regular line service audits to ensure standards are maintained
- Monitors uniform/grooming standards for Cabin Crew and makes recommendations to Cabin Services Management as necessary.
- Trained and mentored over 90 new personnel hired to fulfill various roles
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Analyzed team performance and identified opportunities for additional training
- Monitored participant workflow and behaviors throughout training process
Cabin Crew Member/ Flight Purser
Dana Airline Limited
2008.10 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight
Junior Customer Service Executive
QUANTUM VOICE SYSTEMS LIMITED
2008.07 - 2008.09
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Prioritized tasks effectively, balancing multiple responsibilities while maintaining strong focus on quality service delivery.
- Record Keeping
- Championed continuous improvement initiatives, actively seeking ways to enhance effectiveness and efficiency of customer service processes.
Assistant Account Officer
Alalaye Communication Limited
2004.03 - 2005.01
- Collaborated with accounting team to analyze financial data, identify trends, and provide insights for business planning.
- Assisted in cash flow management through accurate forecasting and timely collection of outstanding receivables.
- Customer Relations (Queries and Enquires)
Education
Full Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
Ogbomoso, Oyo State, Nigeria 2001.04 -
Sub Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
Ogbomoso, Oyo State, Nigeria 2001.04 -
SSCE -
Oregun High School
Lagos, Nigeria 2001.04 -
Saint Peters Primary School
Lagos, Nigeria1993
Skills
Flexibility
Accomplishments
·Excellence Award 2023 Dana Airlines
·Overall outstanding performance 2019 Dana Airlines
·Prize recipient , Overall Best Student in Literature 1999
·Editor, Press club 1998 – 1999
·Member, Action Health Incorporated youth center, Ifako Lagos State .1994 till Date
·Importance of communication in an organization: A case study
of the Ministry of works Ogbomosho 2006
·Performance Appraisal as a tool
of motivation in an organization 2003
Certification
Initial Instructional Techniques ITS London, UK
Hobbies
Researching, Reading, Travelling, Movies and Interacting with people
Aircrafts Rated
• Boeing 737 -300/800
• MD-80/83
• Lear Jet – Corporate Charter
• HS-125
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Timeline
Cabin Crew Instructor
Dana Airline Limited
2024.01 - Current
Initial Instructional Techniques ITS London, UK
2024-01
Cabin Safety For Instructors Course ITS London, UK
2024-01
CRM Trainer Course ITS London, UK
2024-01
MD83 Recurrent Course ITS London, UK
2024-01
Aviation Medicine for Instructors Course ITS London, UK
2024-01
Boeing 737 300/400/500 & NG ITS London, UKConversion Course
2024-01
Human Performance and Limitations CBT ITS London, UK
2024-01
Cabin Crew Line Trainer
Dana Airline Limited
2019.01 - Current
Cabin Crew Member/ Flight Purser
Dana Airline Limited
2008.10 - Current
Junior Customer Service Executive
QUANTUM VOICE SYSTEMS LIMITED
2008.07 - 2008.09
Assistant Account Officer
Alalaye Communication Limited
2004.03 - 2005.01
Full Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
2001.04 -
Sub Professional Diploma - Business Administration And Management
Ladoke Akintola University of Technology
2001.04 -
SSCE -
Oregun High School
2001.04 -
Saint Peters Primary School
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