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JULIANA U. UGI
MANAGEMENT
ABUJA,FCT
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
ADMINISTRATIVE OFFICER/HR Assistant
E. F. NETWORKS
MAITAMA, ABUJA, FCT
10.2020 - 10.2022
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Interpreted management directives to define and document administrative staff processes.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
COMPLIANCE OFFICER/TEAM LEAD MANAGER
ENIGMA CLINICAL SOLUTIONS
ABUJA, FCT
10.2021 - Current
- Manage operations and administration of organization.
- Responding to clients queries and providing accurate information needed, while promoting good working relations.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Built 4-person compliance team to address compliance program quality and provide operational support to management.
- Scheduled and conducted evaluations of company policies, procedures and internal control structures.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Reviewed contracts for compliance and privacy-related issues.
- Established and cultivated productive relationships with regulatory bodies.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing
TRAINEE CLIENT SERVICE OFFICER
ACCION MICROFINANCE BANK
Nyanya, Abuja
01.2018 - 01.2020
- Preparing, planning and implementing lead generation exercises to recruit new customers
- Using bank's loan application checklist to recommend qualified customers
- Carry out know your customer (KYC) by verifying potential customer's address and loan credentials.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Handled over 40 calls per day to address customer inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
NYSC, Business Studies Teacher
GOVERNMENT SECONDARY SCHOOL
Keffi, Nasarawa State
01.2016 - 01.2017
- Exposed students to economic reasoning skills to build perspective and critical thinking skills.
- Evaluated student assignments and projects with corrective comments to guide reasoning skills.
- Enhanced academic programs with innovative methodologies and collaboration.
- Adapted teaching strategies to remain inclusive to multiple learning styles.
- Facilitated learning with aids, technology, and equipment to stimulate higher-level thinking.
- Recorded grades and developed accountability through bi-weekly progress monitoring.
- Developed and maintained course Web sites.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
- Exposed students to economic reasoning skills to build perspective and critical thinking skills
- Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship
MERCHANDISER
SKYRUN INTERNATIONAL CFTZ
Kado, Abuja
01.2015 - 01.2016
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Inspected over 100 merchandise daily for quality and arranged proper display location on floor.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Tracked and recapped key item performance.
- Verified products appeared at correct locations in proper quantities.
- Planned and coordinated product availability for advertising and promotion purposes
FRONT DESK EXECUTIVE
LAPOUR HOTELS
Utako, Abuja
01.2014 - 01.2016
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked guests in out of hotel, made reservations and processed payments.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Explained details regarding property to acclimate patrons to resort environment.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Balanced hotel accounts at end of day.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Managed front desk maintenance of client records and lab data.
- Entered customer data into room system and updated information when patrons changed rooms.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Processed arrivals and departures for hotel guests, handling approximately 20 guests per shift
Education
HIGHER NATIONAL DIPLOMA - Business Administration And Management
DORBEN POLYTECHNIC
BWARI, ABUJA 05.2013 - 08.2015
National Diploma - Business Administration And Management
DORBEN POLYTECHNIC
BWARI, ABUJA 01.2012 - 11.2013
National Diploma - Mass Communication
DORBEN POLYTECHNIC
BWARI, ABUJA 01.2008 - 07.2010
Skills
Team leadership and direction
Compliance expertise
Compliance with operation procedures
Team leader
Staffing regulatory compliance
Staff Management
Policies and procedures
Strategic planning
Business administration
Verbal and written communication
Improvement initiatives
Accomplishments
- Supervised team of 167 staff members.
- Achieved Increase in organization cash inflow through effectively helping with staff management and client relations.
- Achieved clients satisfaction by completing proper compliance processes with accuracy and efficiency.
Affiliations
Institute Of Strategic Management (ISMN)
Interests
Writing
Cooking
Story telling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
COMPLIANCE OFFICER/TEAM LEAD MANAGER
ENIGMA CLINICAL SOLUTIONS
10.2021 - Current
ADMINISTRATIVE OFFICER/HR Assistant
E. F. NETWORKS
10.2020 - 10.2022
TRAINEE CLIENT SERVICE OFFICER
ACCION MICROFINANCE BANK
01.2018 - 01.2020
NYSC, Business Studies Teacher
GOVERNMENT SECONDARY SCHOOL
01.2016 - 01.2017
MERCHANDISER
SKYRUN INTERNATIONAL CFTZ
01.2015 - 01.2016
FRONT DESK EXECUTIVE
LAPOUR HOTELS
01.2014 - 01.2016
HIGHER NATIONAL DIPLOMA - Business Administration And Management
DORBEN POLYTECHNIC
05.2013 - 08.2015
National Diploma - Business Administration And Management
DORBEN POLYTECHNIC
01.2012 - 11.2013
National Diploma - Mass Communication
DORBEN POLYTECHNIC
01.2008 - 07.2010