JULIANAH WHEDAN

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managing inbound and/or outbound calls.
• Manage and resolve customer complaints.
• Building sustainable customer relationship.
• Obtains client information by answering telephone calls.  Interviewing clients.
• Determines eligibility by comparing client information to requirements.
• Verifying information.
• To receive calls from prospective clients and re-route the calls to the client service and marketing department ensuring that the prospective clients receive the best service.
• To follow up on specific cases as distributed by the manager to ensure a value added service offering.

Experience working on medical and surgical wards with various specialty. This includes: Acute medical units, Cardiac, Stroke, Gastrointestinal, Orthopedics, Urology, ENT, and Vascular.

• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
• Gathered patient health data through interviews and observation, documenting all data in electronic records.
• Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
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• Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
• Administered medications via oral, IV and intramuscular injections and monitored responses.
• Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
• Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
• Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Established staff schedules and assignments based on facility needs and equipment availability.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Implemented interventions, including medication and IV administration, catheter insertion and airway management.
• Assessed medical status of patients pre- and post-operation by checking vital parameters and supervising food intake.
• Managed elements of patient care from admission to discharge or transfer to other units.
• Assessed physical, psychological, physiologic and cognitive status of patients.
• Delivered proper care to victims of domestic violence at urgent care clinic.
• Identified learning needs of patients and families and responded with advocacy and health education.
• Assisted physicians in minor surgeries by keeping instruments sterilized and maintaining inventory.
• Promoted patient independence by teaching self-care skills.
• Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
• Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
• Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
• Identified patient care requirements by establishing personal rapport with patients and families.
• Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.

• Developed care plans and made referrals as necessary for students with health concerns or injuries.
• Oversaw health services for school of up 50 students and faculty.
• Took samples to complete diagnostic and routine assessment tests.
• Documented patient vitals, behaviors and conditions to communicate concerns to supervising teams.
• Responded to patient requests with appropriate clinical and personal assistance.
• Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
• Monitored patient reactions after administering medications and IV therapies.
• Advocated for and strived to protect health, safety and rights of patient.
• Educated patients on importance of compliance to drug regimen.
• Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Performed triage on all incoming patients and determined severity of injuries and illnesses.
• Evaluated patient histories, complaints and current symptoms.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.