Hi, I’m
JULIANA OKORO
CUSTOMER SERVICE OFFICER
Block376, Jakande Estate Oke-afa Isolo ,LAGOS
Summary
A customer service expert with 7years of experience. Good interpersonal skill, result oriented and a goal getter. I believe in teamwork with a genuine and nurturing nature,combine with a professional and ambitious approach. I possess the primary skill needed in my field, including communication skill, service-oriented and customer service which is part of my skill set. My experience in interacting with diverse population and customers of the bank has earn me in-depth understanding of different individuals and organization.
Overview
7
years of professional experience
Work History
ABBEY MORTGAGE BANK PLC
CUSTOMER ACCOUNT SERVICE OFFICER - Team Lead
01.2021
Job overview
- To share service provider for all Abbey's branches, opening of account bank wide after due review has been carried out and approval by team lead
- Profiling and opening of appropriate accounts, capturing of information on the core banking application
- Make sure accounts are opened swiftly in line with the organizations policy.
IBS INTEGRATED SERVICES LTD
Administrative Officer Teamlead
05.2022 - Current
Job overview
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Prepare and delivered reports to various departments.
ABBEY MORTGAGE BANK PLC
CUSTOMER SERVICE OFFICER
01.2018 - 01.2021
Job overview
- Handling all bank customers accounts, account opening, promotes bank products and services, periodically update and maintain customer account, customer's record keeping, respond to customer request, complaints enquiries and resolve, cheque book collection and notification to customers, register of outgoing and incoming mails and correspondence, fund transfers, staff file updated.
ABBEY MORTGAGE BANK PLC
HEAD OF OPERATIONS - Acting
09.2021 - 12.2021
Job overview
- To handle customers transactions, processed them and oversee the ambience of the branch
- Provide customers with the wholesome banking experience.
Abbey Mortgage Bank Plc
Teller
06.2015 - 04.2018
Job overview
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Processed customer transactions promptly, minimizing wait times.
Baptist Girls High School
Class Teacher NYSC
02.2013 - 02.2014
Job overview
- Managed classroom behavior effectively, promoting respect and fostering a climate conducive to learning.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Developed students'' critical thinking skills by incorporating hands-on activities and real-world problem-solving exercises.
- Evaluated student progress regularly, adjusting instruction to meet individual needs and ensuring mastery of concepts.
NYSC
Immunization Coordinator
05.2013 - 05.2013
Job overview
- Worked closely with local health department and community leaders to develop strategies for addressing vaccine hesitancy.
- Organized community events promoting vaccinations, resulting in increased public engagement and understanding of their importance.
- Analyzed immunization data to identify areas requiring improvement and tailored interventions accordingly.
DEVENZA GLOBAL NIGERIA LIMITED (L.G ELECTRONICS)
CUSTOMER SERVICE & SALES REP.
01.2012 - 01.2013
Job overview
- Organize client's information and services they receive by making sure that each client that receives any services in the office has a customer card and each service is recorded, manage customer appointments and handle incoming mails, texts messages, receive and address customer complaints.
Education
Abia State University Uturu
Bachelor Of Arts from History And International Relations
Skills
Computer skill
Teamwork
Time management
Public relations
Leadership
Critical thinking
Effect communication
Good initiation
Lean setup
Educationalinstitutions
- Abia State University Uturu, Abia State, BA.His/Intl.Rels, 2.2, 2011/2012
- Marywood Grammar School, Ebute-Metta, Lagos, NECO, WAEC, 2003/2004
- Umoru Memorial Primary School ll, Coker, Lagos, FSLC, 1997/1998
References
Nneka Aloamaka
Branch manager, Abbey mortgage bank plc
n.aloamaka@abbeymortgagebank.com
+234 802 589 9585
Daniel Iroabuchi. O
Ayorima travel and tours
danstate4jesus@yahoo.com
08024101918
Training
- Learn setup-Davton Lms 2021
- Design Thinking -DavtonLms 2021
- Introduction to Banking-Revised (Alison 2021
- Customer service excellence-(Udemy) 2021
- Etiquette-Davton Lms 2021
- Business communication Davton Lms 2021
- Basic Financial Operations 2015
- Effective Branch Operation for Optimal Enterprise Risk Management 2015
- Risk Based Approach to Customer Due Diligence 2016
- Money Laundering Awareness 2017
- My Own Home Scheme (CBN)
Personal Information
- Local Government Area: Arochukwu
- Place of Birth: Abia
- Gender: Female
- Nationality: Nigerian
- Marital Status: Single
- Religion: Christianity
Languages
English
Beginner (A1)
Igbo
Beginner (A1)
Yoruba
Elementary (A2)
Interests
Reading
Traveling
Research
Leisure
Website
https://www.linkedin.com/in/julie-okoro-660875100
Timeline
Administrative Officer Teamlead
IBS INTEGRATED SERVICES LTD
05.2022 - Current
HEAD OF OPERATIONS - Acting
ABBEY MORTGAGE BANK PLC
09.2021 - 12.2021
CUSTOMER ACCOUNT SERVICE OFFICER - Team Lead
ABBEY MORTGAGE BANK PLC
01.2021
CUSTOMER SERVICE OFFICER
ABBEY MORTGAGE BANK PLC
01.2018 - 01.2021
Teller
Abbey Mortgage Bank Plc
06.2015 - 04.2018
Immunization Coordinator
NYSC
05.2013 - 05.2013
Class Teacher NYSC
Baptist Girls High School
02.2013 - 02.2014
CUSTOMER SERVICE & SALES REP.
DEVENZA GLOBAL NIGERIA LIMITED (L.G ELECTRONICS)
01.2012 - 01.2013
Abia State University
Bachelor Of Arts from History And International Relations