JUDE OVAGA
Network Engineer
Lagos,LA
Summary
Adept at driving operational excellence, I leveraged hardware troubleshooting and team leadership at Interconnect Clearinghouse Nigeria to enhance system integrity and reduce downtimes. My expertise in server administration and fostering collaborative environments has consistently improved service delivery and infrastructure efficiency.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
IT AND NETWORK INFRASTRUCTURE MANAGER
Interconnect Clearinghouse Nigeria
Lagos , Lagos
09.2022 - Current
- Worked in team-driven environments and communicated effectively with stakeholders.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Established key performance metrics to monitor infrastructure health and identify areas for improvement.
- Streamlined communication between departments, fostering a collaborative work environment for improved productivity.
- Conducted regular reviews of system logs to identify potential issues before they escalated into major incidents.
- Optimized resource allocation by closely monitoring project budgets and adjusting as needed to maintain financial goals.
- Provided timely support resolutions to end-users while maintaining a high level of customer satisfaction.
- Maintained high availability of services by overseeing regular backups, updates, and patches for all systems.
- Reduced downtime with proactive monitoring, maintenance, and troubleshooting of network issues.
- Assisted in the identification of emerging technologies that could potentially enhance or replace existing systems within the organization.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Implemented virtualization technologies to maximize server utilization and reduce hardware costs.
- Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
- Increased operational efficiency by automating routine tasks using scripting languages and tools.
- Coordinated with vendors on procurement processes, installation schedules, and warranty support services to ensure optimal equipment performance.
- Managed complex IT projects for the successful deployment of new systems and software applications.
- Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
- Enhanced team performance through coaching, mentoring, and providing professional development opportunities for staff members.
- Oversaw development and implementation of improvements to support network operations.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Wrote strategic business plans outlining need for departmental information technology resources.
FTTH/GPON FIBER ACCESS ENGINEER
IPNX Telecommunications Nigeria LTD
06.2012 - 12.2021
- Design and deploy FTTH and GPON networks, including OLT (Optical Line Terminal), ONT (Optical Network Terminal), and fiber distribution architecture.
- Conduct site surveys and feasibility studies to determine network requirements and optimal solutions.
- Design and deploy fiber access networks using GPON, FTTH, and FTTP architectures.
- Plan and configure IP network infrastructure (routing, switching, VLANs).
- Configure network equipment, including routers, switches, and optical devices.
- Optimize network performance and reliability through regular monitoring and maintenance.
- Ensure seamless integration with existing network infrastructure.
- Monitor and troubleshoot fiber access networks for optimal performance.
- Perform routine maintenance, upgrades, and patches.
- Identify and resolve network issues related to connectivity, performance, and hardware failures.
- Provide technical support to field teams and assist in escalated troubleshooting efforts.
- Maintain detailed documentation of network designs, configurations, and maintenance activities.
- Prepare reports on network performance, capacity, and improvements.
- Work closely with cross-functional teams, including project managers, field technicians, and customer support, to ensure successful project delivery.
- Liaise with vendors and partners for equipment procurement and technical support.
- Participate in training and development opportunities to enhance technical skills.
- Ensure high availability and reliability of fiber services.
- Keep abreast of industry trends, technologies, and best practices in fiber optics and IP networking.
VOIP/SIP/ESBC ENGINEER
MEDALLION COMMUNICATION LTD
Lagos, Lagos
02.2009 - 06.2012
- Design and deploy VOIP/SIP/ESBC solutions for enterprise networks.
- Configure and troubleshoot VOIP/SIP/ESBC systems, including PBX, SIP trunks, and gateways.
- Ensure seamless integration with existing network infrastructure.
- Monitor and troubleshoot VOIP/SIP/ESBC systems for optimal performance.
- Perform routine maintenance, upgrades, and patches.
- Ensure high availability and reliability of VOIP services.
- Implement security measures to protect VOIP, SIP, and ESBC infrastructure.
- Ensure compliance with regulatory requirements (e.g., SIP-TLS, SRTP).
- Conduct vulnerability assessments and penetration testing.
- Collaborate with IT teams (Network, Security, and Telecom) to ensure alignment.
- Provide technical support for VOIP/SIP/ESBC issues.
- Develop and maintain technical documentation.
Education
Bachelors of ELectrical Engineering - Electrical Engineering
University of Nogeria Nsukka
Nsukka, Enugu State, Nigeria 02.2024 - 11.2024
Skills
Hardware troubleshooting
Certification
CCNA
Timeline
Bachelors of ELectrical Engineering - Electrical Engineering
University of Nogeria Nsukka
02.2024 - 11.2024
IT AND NETWORK INFRASTRUCTURE MANAGER
Interconnect Clearinghouse Nigeria
09.2022 - Current
FTTH/GPON FIBER ACCESS ENGINEER
IPNX Telecommunications Nigeria LTD
06.2012 - 12.2021
VOIP/SIP/ESBC ENGINEER
MEDALLION COMMUNICATION LTD
02.2009 - 06.2012
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