Email Marketing
JOY NNEKA NNOCHIRI
COMMUNICATION ENTHUSIAST
Lagos,Lagos
Summary
Result driven Communication Enthusiast with a strong track record in crafting and managing strategic communication plans, fostering positive media relationships, and enhancing public perception. Expert in delivering clear, compelling messages across various platforms, coordinating press activities, and handling stakeholder inquiries to effectively support organizational goals and maintain positive brand image. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Real Estate Expert
JoyKaka Nig LTD
Remote
08.2021 - Current
- Educated first-time homebuyers on the buying process, easing anxieties and facilitating smooth transactions.
- Maintained accurate records of all transactions, ensuring compliance with all regulatory requirements.
- Stayed current on industry trends and local market conditions to provide sound advice to clients.
- Enhanced property appeal through strategic staging techniques, leading to faster sales at optimal prices.
- Collaborated with a team of professionals, including mortgage brokers and attorneys, to streamline the transaction process for clients.
- Prepared detailed comparative market analysis reports for client presentations, aiding in informed decision making.
- Delivered informative presentations at industry events, positioning oneself as an expert resource within the real estate community.
- Conducted comprehensive property valuations to accurately price listings and attract potential buyers.
- Provided exceptional customer service to maintain a high level of client satisfaction and generate referrals.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable contract terms for clients, resulting in significant cost savings and successful transactions.
- Managed approximately 15 incoming calls, emails and faxes per day from customers.
HR & Communication Officer
Mirsha Global Services
Lagos, Lagos
12.2019 - Current
- Communicate duties, responsibilities, benefits, compensation, and working conditions.
- Oversee the Administrative department with 6 teams and their various functions.
- Provided support during executive presentations by preparing talking points, slideshows, and other visual aids for effective communication.
- Coordinate interviews, vetting applicants, and overseeing personnel performance reviews.
- Consult with top management on strategic planning, and serve as a link between the company and the staff.
- Assist in implementing and maintaining social and staff performance policies, procedures, and standards.
- Compare available truck parts with industry trends to determine appropriate pricing.
- Ensure adherence to applicable laws, regulations, and industry standards concerning company and community engagement.
- Managed social media platforms, increasing engagement and fostering a positive online presence.
- Provided timely support in maintaining the company website, ensuring accurate information is accessible and up-to-date for all stakeholders.
- Analyzed data from communications campaigns to identify areas of improvement and make necessary adjustments for future success.
- Assisted the human resources department in developing employee communication strategies that fostered a positive work environment and strong company culture.
- Collaborated with the design team to ensure that the visual elements of marketing materials aligned with brand guidelines and effectively communicated key messaging.
- Monitored news outlets daily to stay informed on industry trends, utilizing relevant information in crafting targeted messaging strategies.
- Improved customer satisfaction rates by creating an accessible feedback system for clients to voice concerns or share praise about their experiences with the company.
- Used various social media platforms for media and blogger outreach.
Administrative & HR Manager
Ecclesia Hills
Lagos, Lagos
08.2018 - 12.2019
- Maintain client relationships through consistent telephone and email communication.
- Prepare and distribute monthly newsletters for employees and clients.
- Created social media content for all media platforms.
- Oversee the development of new filing processes to increase efficiency.
- Maintained and updated client database, records, and mailing lists.
- Handled budgets, requisitions, and employee payroll.
- Book appointments, organize travel schedules, and accommodations bookings
- Designed and supervised the monthly office calendar, and handled meetings and major activities
- Acted as a middle partner between management and staff
- Organize internal and external special events.
- Provide note-taking and record-keeping support during meetings.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Office Administrative Assistant
University of Uyo FM, Uyo
Uyo, Akwa Ibom State
06.2016 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Streamlined office processes by implementing efficient filing and organizational systems.
Customer Service/Sales Coordinator
Nabco Industry Nigeria Limited
Aba, Abia State
08.2011 - 12.2013
- Analyzed customer feedback to identify areas for improvement within the department, implementing changes accordingly.
- Developed strong relationships with key clients through attentive service and proactive communication, fostering long-term business partnerships.
- Coordinated logistics for product deliveries, ensuring timely arrival and customer satisfaction.
- Participated in cross-functional projects to enhance overall business operations while meeting client expectations.
- Provided exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Implemented new strategies for upselling products or services to existing clients, increasing overall revenue from repeat customers.
- Evaluated competitor offerings to ensure our pricing structure remained competitive within the market.
- Conducted regular follow-ups with potential leads, ultimately converting them into loyal customers.
- Negotiated favorable contracts with vendors to reduce costs while maintaining quality standards.
- Streamlined sales processes for increased efficiency and productivity in the team.
- Assisted customers with product selection and recommendations based on their needs, contributing to increased sales revenue.
- Collaborated with sales representatives to develop customized solutions for clients, resulting in higher conversion rates.
Education
Bachelor of Arts - Mass Communications
National Open University
Lagos, Nigeria 04.2018 - 08.2023
Bachelor of Arts - Communication Arts
University of Uyo
Uyo, Akwa Ibom State, Nigeria 09.2013 - 06.2017
Skills
Payroll Specialist
Negotiation Skills
Risk Management
Project management
Community Management
Problem-Solving
Contract Negotiation
People Management
Public Speaking
Collaboration skill
Strategic Communication
Influencer outreach
Marketing Communications
Decision-Making
Team Collaboration
Attention to Detail
Customer Service
Organizational Communication
Recruitment & Onboarding
Strategic Sourcing
Leadership
Team Management
Time Management
Data Entry
Multitasking Abilities Management
Budgeting
Websites
Software
Grammarly
Google Drive
Microsoft Teams
Canva
Zoom
Social Media
Dropbox
Spark
Adobe
MS-Office Suite
SEO
MailChimp
WordPress
HR Software
CRM Software
Certification
Search Engine Optimization (SEO)
Timeline
Search Engine Optimization (SEO)
04-2024
Investment Risk Management
03-2024
Real Estate Expert
JoyKaka Nig LTD
08.2021 - Current
HR & Communication Officer
Mirsha Global Services
12.2019 - Current
Administrative & HR Manager
Ecclesia Hills
08.2018 - 12.2019
Bachelor of Arts - Mass Communications
National Open University
04.2018 - 08.2023
Office Administrative Assistant
University of Uyo FM, Uyo
06.2016 - 09.2016
Bachelor of Arts - Communication Arts
University of Uyo
09.2013 - 06.2017
Customer Service/Sales Coordinator
Nabco Industry Nigeria Limited
08.2011 - 12.2013