HR/Customer relations
Joy, Mmachi, Okafor
Open To Work.
No 2 Abutu Byazhin Road, Kubwa, Abuja.
Summary
A working environment that fosters knowledge sharing and enrichment, talent discovery and development for the growth and development of the organization is a recipe to the fulfillment of my career goals. It is my passionate desire to harness the diversity of traits and personalities of my team members in a holistic manner to achieve targets and milestones. I am highly energetic; able to translate strategic plans to real successes in the short and long term.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Director of Virtual Assistance &Project Management
The Star Factor Effect, Atlanta Georgia. (Remote)
Atlanta, Georgia
10.2019 - Current
- implementing cost-saving initiatives that addresses long-standing problems.
- Create plans and communicated deadlines to ensure projects were completed on time.
- Monitor company inventory to keep stock levels and databases updated.
- Deliver Services to customer locations within specific timeframes.
- Coordinate virtual assistance and management of all projects.
- Prepare documents for meetings, process and co-ordinate business trips, direct mails and incoming packages or deliveries.
- Coordinate and initiate all e-mail correspondences with teams, clients, and departments.
- Develop proposals, business plans, pitches, invoices and directories for clients and the company.
Digital Skills Trainer
Sanstonz Consult.
Abuja, FCT
03.2018 - 04.2021
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Scheduled meetings and appointments
- Scheduled and trained over 40 corporate and religious organizations.
- Trained job seekers and Small & Medium Scale Businesses on how to utilize Digital Skills to create jobs and grow their businesses, respectively.
- Compiled and submitted reports after each successful training.
- Worked with communities’ stakeholders, Heads of Administrative Departments in schools and organizations to ensure effective handling of projects and training.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to problems.
Corp Member
Nigeria Immigration Service Command.
Ibadan, Oyo State.
10.2015 - 10.2016
- Increased customer satisfaction by helping to resolve Passport related issues.
- addressed customer inquiries and concerns.
- Assisted in archiving NIS files and other records.
- Assisted with stock taking and inventory management
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out other assigned administrative duties.
Education
Bachelor of Arts - French
Abia State University
Uturu, Abia State. 09.2009 - 10.2014
No Degree - French Studies
Nigerian French Language Village, Badagry,
Badagry, LagosSkills
Virtual learning system proficiency
Speaks and understands English language, Pidgin English and French language
Understanding of relevant software
Staff assistance
Excellent communication
Customer service
Inter-Personal Skill set
High Computer proficiency (PC and Mac)
Strong commitment to learning and self-development
Flair, energy, and sustained capacity for hard work
Persuasive writing, problem-solving and creative skills
Strong desire to succeed in an environment that encourages teamwork and meritocracy
Personable, flexible, team player, critical thinking, IT Skills & expert proficiency in French language
Certification
Google Ads Fundamentals
Interests
Foreign Affairs
Administrative Affairs
Hobbies
When I'm not on the Job, you may catch me singing, baking, or trying out new recipes from a cookery book. I love to travel, I find it interesting to meet new people or visit new places. I enjoy dancing, it helps me reduce the stress. I love to read, write and edit. I also enjoy helping people around me.
Timeline
Director of Virtual Assistance &Project Management
The Star Factor Effect, Atlanta Georgia. (Remote)
10.2019 - Current
Digital Skills Trainer
Sanstonz Consult.
03.2018 - 04.2021
Corp Member
Nigeria Immigration Service Command.
10.2015 - 10.2016
Bachelor of Arts - French
Abia State University
09.2009 - 10.2014
No Degree - French Studies
Nigerian French Language Village, Badagry,