JOY IFEOMA NWAZUE
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly proactive at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Adept at using CLOUD BASE SOLUTION like salesforce,outreach to improve and transform business with key performance indicator(KPI) of 99.9% CLIENT RETENTION AND 25% REVENUE INCREASE.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE MANAGER
GOD'S CARE HOSPITAL
03.2023 - 07.2023
- Organized, directed, controlled ,evaluated operations of organization, provided multiples of administrative services and managed over 50 customer calls per day.
- Oversees and continual improved office operations, account reconciliation, and coordinated payroll process
- Heavy day to day managed personal calendar for appointment schedule of client..
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations
SALES REPRESENTATIVE
ECOLIGHT PRO
01.2023 - 03.2023
- Provided clients with presentations on benefits and uses of goods or services
- Prepared or oversee preparation of sales or other contracts wish yield 10% increase in sales.
- Reviewed and adapt to information regarding product innovations, competitors and market conditions
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
SALES DEVELOPMENT REPRESENTATIVE(THROUGH UPWORK)
HUNTER PERFORMANCE.OI
05.2022 - 07.2022
- Qualified new sales through cold calling of 150 leads with good tonality per day and also follow up
- Scheduled and conducted high level conversations with prospects to understand their business needs and to articulate value of solution
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influence
- Developed and maintained positive relationships with key decision-makers and influencers.
- Tracked and reported all sales activities and performance using CRM system on daily basis
EMAIL MARKETING SPECIALIST
THEONLINESCHOOL.UK
03.2022 - 04.2022
- Established distribution networks for products and services, initiate market research studies and analyze their findings, assist in product development, and direct and evaluate marketing strategies of establishments
- Ensured prompt and accurate communication with c over 40 clients via email to minimize unsubscribed
- Created email database for lead generation for easy accessibility
- Reported on sales revenue generated from email marketing effort on daily basis
- Tracked key performance indicators to measure success of campaigns.
BRANCH MANAGER
GROOMING CENTRE (FINACIAL INSTITUTION)
12.2016 - 01.2022
- Supervised, Planned, organized, directed, controlled, and evaluated branch operations , such as managing portfolio of 5 teams, sales of organizational products and services
- Ensure institution's policies and procedures are followed according to established guidelines and make recommendations for improvement
- Monitor processing of loan applications and credit investigations
- Mobilized new clients using door to door sales method and allowed them to pass through sales process before closing.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
ASSET LOAN MANAGER
GROOMING CENTRE(FINACIAL INSTITUTION)
04.2016 - 09.2018
- Daily balanced, disbursement and lodged complementary loan of clients on branch processing automation
- Sales of solar, product and services to vulnerable and allow them to pay by installment without collateral
- Maintained portfolio at risk of 100%, intensifying recover in all defaulting areas, increased revenue by 25% and cold called unproductive client
- Analyze, review and approve or reject loan and credit applications in accordance with authorized limits
- Ensure credit policies and procedures are followed according to established guidelines and applicable legislation
- Evaluated loan requests and documents to verify accuracy and completeness.
CREDIT OFFICER
GROOMING CENTRE
12.2013 - 04.2016
- Managed portfolio of 1050 clients ,promoted sale of deposit, investment, credit and loan products and services
- Researched and evaluated loan applicant's financial status, references, credit and ability to repay loan
- Submit credit and loan applications to branch or asset loan manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of institution are respected
- Daily marketed organizational products and services, cold called and set appointment for qualified clients here by increased branch capacity to standard branch.
CASHIER\ CUSTOMER SERVICE
J-TERRIX INTERIORS LIMITED
05.2010 - 10.2010
- Helped with all tasks as needed including sales, managing shelves, tracking inventory and reconciliation
- Welcomed and addressed 5 to 10 customer's needs on daily basis.
- Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register
- Optical price scanner or other equipment
- Receive and process payments by cash, cheque, credit card or automatic debit.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
BSC MICROBIOLOGY - MICROBIOLOGY
UNIVERSITY OF PORT HARCOURT
RIVERS STATE, NIGERIA.2010
Skills
SOFT SKILL
- Excellent communication skills
- Ability to work well with teams
- Great research skill
- Relationship building skills
- Time management and organizational skills
TECHNICAL SALES
- CRM skills - Outreach ,Salesforce, Notion
- Research skills- SEO
- Business Analysis – Digital Advertising, Email companying, Mobile marketing
- Productivity Software – G SUITE, Microsoft Office Suite Zoom, Skype
Affiliations
ALX ROOM
Certification
- SALESFORCE SALES OPERATIONS (SSO)
- PROJECT MANAGEMENT PROFESSIONAL(PMP)
REFERENCES
Available on request
Timeline
ADMINISTRATIVE MANAGER
GOD'S CARE HOSPITAL
03.2023 - 07.2023
SALES REPRESENTATIVE
ECOLIGHT PRO
01.2023 - 03.2023
SALES DEVELOPMENT REPRESENTATIVE(THROUGH UPWORK)
HUNTER PERFORMANCE.OI
05.2022 - 07.2022
EMAIL MARKETING SPECIALIST
THEONLINESCHOOL.UK
03.2022 - 04.2022
BRANCH MANAGER
GROOMING CENTRE (FINACIAL INSTITUTION)
12.2016 - 01.2022
ASSET LOAN MANAGER
GROOMING CENTRE(FINACIAL INSTITUTION)
04.2016 - 09.2018
CREDIT OFFICER
GROOMING CENTRE
12.2013 - 04.2016
CASHIER\ CUSTOMER SERVICE
J-TERRIX INTERIORS LIMITED
05.2010 - 10.2010
BSC MICROBIOLOGY - MICROBIOLOGY
UNIVERSITY OF PORT HARCOURT
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