JOY DOOSUUR AKUMBA
Bwari
Summary
Dynamic fashion designer and social media manager experienced in content creation and brand development. Known for strong communication and collaboration skills, contributing to successful seasonal collections and enhanced online visibility.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Federal Mortgage Bank of Nigeria
Abuja
11.2025 - Current
- Assisted customers with mortgage inquiries and loan applications.
- Provided accurate information on mortgage products and services.
- Handled customer complaints and resolved issues promptly.
- Maintained detailed records of customer interactions and transactions.
- Educated clients on documentation requirements for mortgage applications.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Fashion Designer
Greysville Designs
Makurdi
02.2024 - 02.2025
- Created unique clothing designs based on current fashion trends.
- Collaborated with team members to develop seasonal collections.
- Selected fabrics and materials for new designs and prototypes.
- Researched market trends to inform design choices and styles.
- Engaged with clients to understand their preferences and feedback on designs.
- Participated in product presentations to showcase new collections.
- Assisted in fitting sessions to ensure proper garment fit and comfort.
- Maintained organized design documentation and project timelines.
- Worked closely with pattern makers to ensure accuracy in garment construction.
Social Media Manager
Pengular Services
Makurdi
03.2021 - 02.2024
- Developed engaging content for multiple social media platforms.
- Managed daily social media postings and interactions with followers.
- Trained junior staff on best practices in social media management.
- Coordinated influencer partnerships to enhance brand visibility online.
- Managed the daily operations of all assigned social media accounts.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Engaged with and responded to online audience through relevant comments.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Education
Bachelor of Arts - Mass Communication
Benue State University
Makurdi03-2023
Skills
- Mortgage processing
- Complaint resolution
- Customer engagement
- Record management
- Product education
- Customer relationship management
- Market research
- Content creation
- Social media strategy
- Brand development
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Visual design
- Multi-line telephone operations
- Call center procedures
Timeline
Customer Service Representative
Federal Mortgage Bank of Nigeria
11.2025 - Current
Fashion Designer
Greysville Designs
02.2024 - 02.2025
Social Media Manager
Pengular Services
03.2021 - 02.2024
Bachelor of Arts - Mass Communication
Benue State University