Joyce Ifeoma Ukpai
Alimosho,Lagos
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
9
9
years of professional experience
4015
4015
years of post-secondary education
Work History
Account Manager
Munazik Ventures
Lagos, Nigeria
05.2023 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies to address client needs and preferences.
- Coordinated communication between clients and internal teams for project alignment.
- Maintained detailed records of client interactions and account activities.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Ensured compliance with industry regulations when dealing with clients.
Sales representative
Aseda enterprise
Tema, Ghana
09.2019 - 03.2023
- Engaged with customers to identify needs and provide tailored product recommendations.
- Demonstrated product features and benefits through effective presentations and demonstrations.
- Managed inventory levels to ensure product availability and timely restocking.
- Established strong relationships with key clients to enhance customer loyalty.
- Developed strong customer relationships through effective communication and engagement.
- Conducted market research to identify potential sales opportunities and client needs.
- Managed sales presentations showcasing product features and benefits to clients.
- Built relationships with key clients through regular contact.
- Maintained accurate records of all sales activities and results.
- Generated leads through networking, cold calls, and email campaigns.
- Trained and mentored junior sales representatives and team members.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Ensured compliance with sales policies, practices, and legal requirements.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
Accounting Assistant
Liashamel global enterprise
Port Harcourt , Nigeria
10.2016 - 06.2019
- Assisted in preparing monthly financial reports to support management decision-making.
- Supported audit preparations by organizing documentation and providing necessary information.
- Handled incoming communications regarding billing inquiries and provided timely responses.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Answered questions from customers regarding their billing or payment status.
- Prepared daily cash flow statements for management review.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Streamlined transactions using automation systems to process payments and invoices.
- Developed procedures for more efficient workflow in accounting department.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
- Maintained accurate filing systems for financial documents and records organization.
Education
Bachelor of Science - Statistics
Abia State University, Uturu.
Abia State , Nigeria 10.2010 - 01.2015
Senior Secondary Certificate
Lagos , Nigeria Junior Secondary Certificate
Ogun State, Nigeria Skills
- Client relationship management
- Data analysis
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Customer loyalty building
- Market forecasting
Timeline
Account Manager
Munazik Ventures
05.2023 - Current
Sales representative
Aseda enterprise
09.2019 - 03.2023
Accounting Assistant
Liashamel global enterprise
10.2016 - 06.2019
Bachelor of Science - Statistics
Abia State University, Uturu.
10.2010 - 01.2015
Senior Secondary Certificate
Junior Secondary Certificate