Joyce Edewor
Business Administrator
Germantown,Maryland
Summary
Top- performing,self-directed professional with 20 years experience, leading by example with proven track record in recruiting,retention,retail management,sales,customer service,and office administrations. Organized and dependable,successful at managing multiple priorities with a positive attitude,with willingness to take on added responsibilities to meet team goals.
Strong financial acumen with demonstrated success in budget development and adherence. Proficiency in presentation,negotiation and closing abilities. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Delivered increased productivity and strong revenue gains through expert sales,organization,time management and effective relationship management skills.
Significant record of achievement in increased sales and revenue,customer outreach and increase in profit margins. Highly skilled in strategic marketing and team building,skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Recruitment Officer
Agreeya/Verizon
Germantown, Maryland
- Tracked key dates and deadlines and maintained specific personnel lists.
- Analyzing job duties,compensation,and benefits to potential candidates
- Focusing on meeting hiring goals in a timely manner,with emphasis on quality and compliance
- Building relationships with potential candidates to Rand Verizon as an employer of choice
- Collaborated with internal and external stakeholders to develop variety of on-campus recruitment events.
- Followed up with leads to explain application process and answered questions to increase interest.
- Managing external relationships with colleges and universities aligned to business functional areas to attract,identify and retain talant.
- Creating,representing and supporting Verizon candidate events when necessary(e.g,career fairs,information sessions and conferences)
- Promptly corresponded with applicants,coordinated and conducted interviews.
- Monitored applicant tracking system action to support hiring deadlines and streamline candidate experience
- Hired employees and initiated new hire paperwork process.
- Ensured adherence and compliance to US, EEO regulations and all employment legislation.
- Supported management in developing and implementing personnel policies and procedures.
- Utilizes internal recruiting systems (iCIMS)to record,update,and track all candidate progress
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Created and maintained positive hiring relationships with hiring managers and HR business partners
- Read,analyzed and interpreted various internal and external documents and reports
- Reviewed employment applications,candidate background skills,compensation needs and qualifications
- Sourced qualified and conducted screening interviews with job candidates
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted RJPs( Realistic Job Previews)on candidates
Recruitment Coordinator
People Scout\Nordstrom
Germantown Maryland
08.2021 - 02.2022
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Managed a consistent,high volume flow of qualified candidates through active recruitment methods
- Responsible for implementing staffing and recruiting processes,strategies and solutions
- Maintained and ensured accurate ATS and candidate records
- Managed daily information and candidate data tracking,identified potential areas of improvement ,providing information to the client as needed
- Recommended several candidates to management positions
- Sourced and processed candidates through Work Day and Modern Hire
- Processed recruiting experience as an internal recruiter with a Recruitment Process Outsourcing company(RPO)
- Scheduled interviews across department stores and districts
- Handled last minute scheduling changes,created offer letters,conduct background offers
- Conducted assessments of candidates,resumes and phone interviews
- Supported the scheduling and execution of hiring events
- Attended weekly meetings
- Matched candidates /applicants to job opening
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Conducted effective research on potential job candidates and compiled details into reports.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Boutique Manager/Recruiter
Courage B
Bathesda,Maryland / Fairfax Virginia
06.2014 - 02.2022
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Initiated and drove special projects to elevate the recruiting process and implementing creative methods to find top tier candidates
- Facilitated internal and external recruitment process,effectively interviewing and evaluating candidates utilizing consistent criteria and evaluative measures
- Drove the recruiting process with the Vice President of stores from candidates sourcing, offer processes, and through to acceptance phase
- Creatively sourcing high caliber candidates by maximizing recruitment partnerships,organizations, internet resources,employee and student referrals and other resource tools
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Effectively promoted career opportunities by demonstrating a passion for Courage B, the culture and community
- Selected and managed vendors while overseeing cost of ownership.
- Interacted well with customers to build connections and nurture relationships.
- Ensures compliance with federal, state,and local employment laws,regulations and company policies
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Built long lasting relationships and created loyal customer following by actively selling on the floor, in addition to my managerial duties. Ensured our store routines, policies,and guidelines are met to assist in loss prevention and safety in the store
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Resolved problems, participated in clients and team meetings and maintained a high level of customer retention and satisfaction
Customer Service Manager
Buy Buy Baby
Rockville Maryland
02.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported recruitment staff with the full life cycle recruiting process
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Managed workflows and recruiting through the applicant tracking database to ensure all steps are accurately documented and compliant with the organizations recruiting process
- Conducted screening of incoming resume/applications,including pre-interviews for alignment to position requirements before making recommendations to hiring managers or talant acquisition consultants
- Provided primary customer support to internal and external customers.
- Maintained and provided accurate and concise records and reports on the overall recruiting effectiveness and compliance for a specific function
- Worked alongside managers to determine appropriate interview questions ,providing coaching when needed to elicit information from the candidate regarding their knowledge,skills and ability
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Adhered to a strong work ethic and sense of commitment
- Supervised,trained,and motivated assigned sales associates. Ensured subordinate team members were aware of sales goals ,sales events,sales incentives programs,store and company policies,etc.
- Handled day-to-day customer contact via phones, faxes and emails.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Sucessdully managed and me store departments. Exceeded the customer score from 62% to 96%
- Defined clear targets and objectives and communicated to other team members.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Performed supplier risk evaluations and supported regulatory inspections.
- Maintained store equipment, printers and fax machines.
- Established team priorities, maintained schedules and monitored performance.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Adhered to corporate Visual Merchandising standards. Coordinated stock replenishment with stockroom and procurement pesonnel
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used team building strategies to promote exceptional customer service and create positive environment for employees and clients.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Store Director/Customer Service Team Manager/Recruiter
Avenue
Rockville,Maryland
03.2016 - 08.2019
- Introduced new methods, practices and systems to reduce turnaround time.
- Ensured a diverse talent pol is sourced,assessed and presented for open positions
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Complied and reviewed interview feedback from candidates and interviewed teams to make recommendations for the next steps in the process
- Worked with HR partners and the district managers to collaboratively develop an appropriate offer. Extended and negotiated offers to candidates
- Utilized LinkedIn to identify and track relevant candidates while employing innovative sourcing techniques on a variety of platforms
- Developed strong relationships across the HR function to gain understanding of talent and recruitment needs.
- Sources candidates through a variety of channels like fairs,digital tools and referrals
- Provided input to and helped develop guidelines and procedures for the overall recruiting function
- Coordinated interview scheduling directly with the candidate and district manager
- Communicated and effectively managed all company programs and store activities (hiring events,weekly sales events,Bi-monthly Clearance events,Quarterly Fashion Shows etc)
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
- Improved guest survey data and email retaining from 64% to 86%
- Tied for second place among 12 stores (in the district) for the lowest shrink in the district on 2017 & 2018
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Identified current and future trends that appeal to consumers.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Earned No.1 ranking in the category of online orders in the company in 2016to 2019
Education
BBA - Business Administration
UMGC College
MarylandAssociate of Arts - Retail Management
Job Corps
San Diego CaliforniaSkills
Recruitment and scheduling
Organizational Development
Planning and Coordination
Decision-Making
Budgeting,Finance and Accounting
Sales & Marketing management
Solution selling strategies
Staff supervision and development
Teamwork and Collaboration
Team Building
Event Planning
P/L data management
Profit and growth strategies
Trading and On-boarding
Motivational management style
Retention Management
Revenue growth strategies
Strategic market positioning
Key client retention
Timeline
Recruitment Coordinator
People Scout\Nordstrom
08.2021 - 02.2022
Customer Service Manager
Buy Buy Baby
02.2020 - 01.2021
Store Director/Customer Service Team Manager/Recruiter
Avenue
03.2016 - 08.2019
Boutique Manager/Recruiter
Courage B
06.2014 - 02.2022
Recruitment Officer
Agreeya/Verizon
BBA - Business Administration
UMGC College
Associate of Arts - Retail Management
Job Corps