JOY AMOGE ADEJUMO
Abuja
Summary
Motivated and efficient Customer Care specializing in Compassionate care, cleaning and maintenance. Customer satisfaction-oriented. Making the customer feel safe, secure and satisfied. I provide excellent care with my heart completely in what I am doing. My goal is for my customer to always feel that their needs are met.
Overview
6
6
years of professional experience
Work History
Caregiver, Home Companion
The High Companies
Lagos
04.2021 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Administered medication as directed by physician.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Housekeeper
Physio Center
Portharcourt
01.2020 - 02.2021
- Maintained and organized cleaning supplies stock.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Inspected furniture for damage or stains in between guest stays.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Returned rooms to occupant-ready status to satisfy future guests.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Communicated with maintenance team on damages to repair.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Shift Manager
Walgreens
Lagos
06.2019 - 11.2019
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Helped employees accomplish tasks during peak periods.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Documented receipts, employee hours and inventory movement.
- Delegated work to staff, setting priorities and goals.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Recruited and trained new employees to meet job requirements.
- Coached employees on interactions with customers to drive exceptional service.
Resident Advocate
Dove Recovery House For Women
Lagos
12.2016 - 05.2018
- Prepared patients for self-management and decision-making responsibilities.
- Completed routine rounds, checking with residents to meet care needs.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Conducted regular rounds to keep residents and areas safe and secure.
- Served as positive role model for diverse group of individuals.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported residents to activities and meals.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Interfaced with residents to address and resolve complaints or grievances.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Communicated with staff to resolve problems with individual students.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Welcomed new residents and assisted with community adjustment.
- Developed and deepened relationships with residents and fellow staff.
- Maintained student safety by enforcing compliance with campus rules.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Managed operations, finances and marketing of [Type] rehabilitation facility.
Education
No Degree - Caregivers And First Aid
Nigeria Red Cross Society
Lagos03.2023
No Degree - Basic Life Support CPR
Nigeria Red Cross Society
Lagos03.2023
Bachelor of Science - Banking And Financial
Federal Polytechnic Oko
Anambra State02.1999
Skills
- Exceptional Time Management
- Focused and Detail-Oriented
- Service Oriented
- Verbal and Written Communication
- Work Planning and Organization
- Relationship Building
- COVID-19 Safety Procedures
- Multitasking and prioritizing
- Compassionate and Caring
- Problem solving
- Motivated
- People Oriented
- Behavioral Management
Timeline
Caregiver, Home Companion
The High Companies
04.2021 - Current
Housekeeper
Physio Center
01.2020 - 02.2021
Shift Manager
Walgreens
06.2019 - 11.2019
Resident Advocate
Dove Recovery House For Women
12.2016 - 05.2018
No Degree - Caregivers And First Aid
Nigeria Red Cross Society
No Degree - Basic Life Support CPR
Nigeria Red Cross Society
Bachelor of Science - Banking And Financial
Federal Polytechnic Oko
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